Description
The Extreme Networks ExtremeWorks Managed Services MonitoringPLUS is an essential service package designed to ensure that your network operates at peak efficiency. With a focus on delivering exceptional support and advanced monitoring capabilities, this extended service is tailored to meet the specific needs of your organization for a duration of one year. By opting for this service, you can keep your operations uninterrupted and optimized, making it an integral part of your network management strategy.
- Comprehensive Remote Monitoring: Enjoy continuous network oversight through advanced remote monitoring services that detect and address potential issues promptly, maintaining system integrity.
- 24/7 Technical Support: Gain access to Extreme's NetworkControl Center (NCC) round the clock, ensuring help is always a call or click away for resolving product-related inquiries and technical challenges.
- Real-Time Network Insights: Utilize the Extreme Networks Managed Services Gateway to monitor network health, performance, and security in real-time, empowering you with immediate visibility of your network operations.
- Proactive Maintenance: With a structured alarm notification process, network events are systematically evaluated and correlated, allowing timely initiation of maintenance services, including software updates or parts replacements.
- Next Business Day Parts Replacement: Experience unparalleled convenience with our Next Business Day Advanced Parts Replacement service, ensuring that necessary hardware components are swiftly replaced to minimize downtime.
Technical Details of the Product
- Service Duration: 1 Year
- Support Availability: 24/7
- NetworkControl Center Access: Telephone and Web
- Alarm Notification Process: Automated and Structured
- Parts Replacement Response Time: Next Business Day
How to Install
To install the ExtremeWorks Managed Services MonitoringPLUS, follow these simple steps:
- Purchase the service package via the Extreme Networks website or through an authorized reseller.
- After purchasing, you will receive an activation code via email.
- Access the Extreme Networks Managed Services Gateway portal and input your activation code.
- Configure your network devices as per the guided setup instructions provided in the portal.
- Once set up, you will begin receiving automated alerts and 24/7 support from the NCC.
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services MonitoringPLUS? The service includes continuous remote monitoring, technical support, operational software updates, parts replacement, and access to the Managed Services Gateway for real-time network insights.
- How can I access the NetworkControl Center? You can access the NCC via a dedicated telephone line or through the web portal available to customers.
- What is the response time for parts replacement? Our Next Business Day service ensures that any necessary parts are delivered promptly, minimizing disruptions to your operations.
- Is technical support available after hours? Yes, technical support is available 24 hours a day, 365 days a year.
- How do I initiate maintenance services? Maintenance services can be initiated via the alarm notifications you receive, or by directly contacting the NCC for assistance.
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