Description
Experience total protection for your Extreme Networks infrastructure with MonitoringPLUS Extended Service. This 1-year on-site program blends proactive monitoring, expert maintenance, and rapid parts replacement to keep critical network components running smoothly. With on-site expertise available when you need it, you gain peace of mind and predictable outcomes, allowing your IT team to focus on strategic initiatives rather than firefighting. The Extended Service is designed to align with budgeting cycles and project timelines, delivering reliable support that keeps your network resilient, secure, and performing at peak efficiency.
- 1-year on-site coverage with MonitoringPLUS. This extended service provides comprehensive monitoring, proactive maintenance, and swift problem resolution by certified Extreme Networks specialists. It includes parts replacement and preventative care to minimize downtime and maximize your network’s reliability throughout the entire year.
- On-site support with rapid expertise. When issues arise, you benefit from hands-on assistance from experienced professionals who arrive on site to diagnose, remediate, and optimize your environment. The on-site presence ensures faster resolution and reduces MTTR, keeping critical services online and production workloads unaffected.
- Parts replacement and Next Business Day availability. The MonitoringPLUS plan includes advanced parts replacement with Next Business Day response, ensuring essential components are delivered promptly and installed efficiently to maintain service levels across your infrastructure.
- Flexible scheduling across locations. The physical service sub-type offers flexible scheduling for work hours, locations, and assignments, enabling dependable coverage that adapts to your operations, shift patterns, and maintenance windows without disrupting business activities.
- Peace of mind with measurable productivity. A full-year service supports budgeting and project milestones, delivering predictable costs and dependable delivery of maintenance, on-site expertise, and parts replacement—so your teams can stay focused on growth rather than downtime containment.
Technical Details of Extreme Networks ExtremeWorks Managed Services MonitoringPLUS
- Service Type: MonitoringPLUS Extended Service (1-year on-site coverage)
- Coverage: On-site maintenance, proactive monitoring, maintenance, and parts replacement included
- Response Time: Next Business Day with Advance Parts Replacement
- Delivery Model: On-site engineering support and service delivery by certified Extreme Networks professionals
- Service Duration: 1 year from activation
- Service Sub-type: On-site service with scheduling flexibility for hours and locations
Note: Specific UPC/SKU details were not provided in the input. For precise cataloging and to ensure alignment with official specifications, refer to the product’s official documentation or contact your Extreme Networks representative.
How to install Extreme Networks ExtremeWorks Managed Services MonitoringPLUS
- Step 1: Confirm coverage and schedule onboarding with your Extreme Networks account team to ensure the MonitoringPLUS plan is correctly activated for your environment.
- Step 2: Prepare the site for on-site activity by providing access credentials, safety requirements, and contact information for the visit. Ensure equipment is accessible and that any required permits are in place.
- Step 3: Verify prerequisites for monitoring integration, including existing Extreme Networks components, management interfaces, and connectivity to the monitoring console used by the service team.
- Step 4: The on-site technician will implement MonitoringPLUS monitoring configurations, perform initial health checks, validate connections, and run a controlled test to confirm normal operation and alerting is configured.
- Step 5: Review results with your team, accept handoff, and establish ongoing maintenance windows and renewal timelines to ensure continuous coverage for the full 1-year term.
Frequently asked questions
- Q: What does MonitoringPLUS Extended Service include? A: It provides on-site maintenance, proactive monitoring, and parts replacement for a 1-year period to keep your Extreme Networks infrastructure running smoothly.
- Q: What is the meaning of Next Business Day - Advance Parts Replacement? A: If a component requires replacement, a spare part is shipped for next-business-day delivery to minimize downtime, and a technician performs the replacement on-site where possible.
- Q: Are there location or region restrictions? A: Coverage availability is subject to service terms and geographic constraints. Please confirm with your account team for regional coverage.
- Q: Can I renew MonitoringPLUS after one year? A: Yes. Renewal options are available to extend coverage and maintain ongoing protection for your environment with predictable costs.
- Q: How is pricing determined? A: Pricing is based on factors such as the scope of coverage, number of sites, and the level of on-site support required. Contact your Extreme Networks sales representative for a tailored quote.
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