Description
Introducing the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service, your all-in-one solution for comprehensive network management support. Tailored for organizations seeking reliability and peace of mind, this premium service package is designed to keep your systems operating at peak efficiency. With 24/7 monitoring and dedicated assistance, you can focus on your core business activities without worrying about potential network issues.
- 24/7 Support: Enjoy round-the-clock monitoring and assistance from our dedicated support team. With support available 24 hours a day, 7 days a week, you'll experience prompt resolution of any issues, minimizing downtime and ensuring smooth operations.
- Next Business Day On-site Service: Our service guarantees a response within the next business day. Professional technicians are available on-site to swiftly resolve any network issues, reducing the potential impact on your business productivity.
- Parts Replacement Service: Our included parts replacement service ensures that any faulty components will be replaced without delay. This proactive approach enhances the reliability of your network infrastructure, allowing for seamless operations.
- Electronic and Physical Service Options: We understand that different businesses have different needs. That's why we offer a flexible range of service types, both electronic and physical, tailored to suit your operational preferences.
- One Full Year of Coverage: With this extended service package spanning a full year, you are assured of dependable support for your network. Trust that your systems will receive the attention they deserve, leading to accurate and reliable performance results.
Technical Details of the Product
- Service Type: Managed Services MonitoringPLUS
- Service Duration: 1 Year
- Support Type: 24 x 7 x Next Business Day On-site Support
- Service Subtype: Electronic and Physical
- Parts Replacement: Included
How to Install
To begin utilizing the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS, follow these simple steps:
- Purchase the service package from your authorized Extreme Networks distributor.
- Receive a confirmation email with your service activation details.
- Contact the Extreme Networks support team to schedule your initial service setup and consultation.
- Follow the guided instructions provided by our support team to configure your monitoring and management settings.
- Once set up, enjoy seamless access to 24/7 support and resources.
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services MonitoringPLUS? The service includes 24/7 support, next business day on-site service, parts replacement, and both electronic and physical service options.
- How does the parts replacement service work? Upon identifying a faulty component, simply contact our support team. We will arrange for a replacement part to be sent to you, ensuring minimal disruption to your operations.
- Can I extend my service after one year? Yes, you can renew or extend your service package prior to the expiration date to continue receiving uninterrupted support.
- How do I contact support? You can reach our support team via phone, email, or through our online support portal, available 24/7 for your convenience.
- Is training provided for using the services? Yes, during the initial setup, our experts will provide guidance and training on how to effectively use the monitoring and management tools included in your service.
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