Description
The Extreme Networks ExtremeWorks Managed Services MonitoringPLUS is your ultimate solution for reliable network management. This extended service plan is crafted for businesses seeking to maintain seamless connectivity and operational efficiency. With a focus on reducing downtime and providing exceptional support, you can trust this service to manage your network infrastructure effectively. Let us delve into the unique features and benefits that make this service plan essential for your organization.
- 24/7 Expert Support: Enjoy peace of mind with our dedicated support team available around the clock. No matter the time of day or night, our experts are ready to assist you, ensuring your network remains operational and effective.
- Next Business Day On-site Service: Experience prompt assistance with our next business day on-site service. We recognize that time is critical for your operations, and our swift response ensures that you receive the necessary support and parts without delay.
- Predictable Total Cost of Ownership: The ExtremeWorks Managed Services plan provides an economical approach to budgeting. Avoid unexpected expenses while enjoying top-tier service, allowing for better financial planning and management.
- Comprehensive Parts Replacement: Our proactive service includes parts replacement, guaranteeing that all essential components are available when you need them. This enhances operational efficiency and minimizes disruptions.
- Flexible Service Types: Choose between electronic and physical service options, tailored to your unique operational needs. Whether you require remote assistance or on-site support, we have the right solution for you.
Technical Details of the Product
- Service Duration: 1 Year
- Service Type: Managed Services MonitoringPLUS
- Support Level: 24 x 7 x Next Business Day
- Service Components: On-site, Exchange, Parts
- Service Availability: Electronic and Physical
How to Install
Getting started with Extreme Networks ExtremeWorks Managed Services MonitoringPLUS is straightforward. Follow these simple steps:- Purchase the service plan through your preferred vendor or directly from Extreme Networks.
- After confirmation of your purchase, you'll receive a welcome email containing your service details.
- Log in to the Extreme Networks support portal using the credentials provided in your welcome email.
- Follow the instructions in the portal to register your devices and activate your service plan.
- Contact our support team to set up your initial assessment, ensuring your network is optimized for our services.
Frequently Asked Questions
- What does the service cover? The ExtremeWorks Managed Services MonitoringPLUS includes 24/7 support, on-site service, parts replacement, and both electronic and physical service options, ensuring maximum reliability and efficiency.
- How quickly can I expect service after a request? With our next business day on-site service, you can expect a technician or parts to arrive within one business day of your request, minimizing operational disruptions.
- Is there a limit to the number of service requests I can make? No, we do not impose limits on service requests. Our priority is to provide you with uninterrupted support for all your needs during the service duration.
- Can I upgrade my service plan? Yes, you are welcome to upgrade your service plan at any time. Please contact our support team for details on available upgrades and additional features.
- How do I contact support? You can connect with our support team through the support portal, phone, or email. Our representatives are available 24/7 to assist you with any inquiries or issues you may encounter.
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