Description
Introducing the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service, a comprehensive and robust support solution tailored to keep your network systems functioning at their optimum level. This extended service plan is designed to provide 24/7 monitoring, maintenance, and support, allowing you to concentrate on your core business while we manage your technological infrastructure. With our expert team by your side, you can rest assured that your network is in safe hands.
- 24/7 Support: Benefit from round-the-clock assistance from our dedicated team, ready to help you resolve issues as they arise at any time of day or night.
- Next Business Day On-site Support: Our next business day on-site service ensures you receive prompt support for any technical issues, significantly reducing downtime and keeping your operations running smoothly.
- Advanced Parts Replacement: With our advanced parts replacement service, enjoy peace of mind knowing that any defective components will be swiftly replaced, minimizing disruption to your productivity.
- Electronic and Physical Service Options: Our dual service approach enhances both usability and efficiency, guaranteeing that your systems are well-maintained both virtually and physically.
- Predictable Total Cost of Ownership: Effectively manage your budget with predictable costs associated with maintaining your network infrastructure, ensuring financial peace of mind.
Technical Details of the Product
- Service Duration: 1 Year
- Service Type: Managed Services MonitoringPLUS
- Support Availability: 24 x 7
- On-site Support: Next Business Day
- Parts Replacement: Exchange for Electronic and Physical components
How to Install
To take advantage of the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS, follow these simple steps:
- Contact your Extreme Networks sales representative to activate your service plan.
- Provide the necessary information about your current network setup and any specific requirements you may have.
- Schedule an initial assessment with our technicians to evaluate your systems.
- Implement any recommended upgrades or configurations as advised during the assessment.
- Enjoy continuous monitoring and support as part of your service plan.
Frequently Asked Questions
What is included in the ExtremeWorks Managed Services MonitoringPLUS? The service includes 24/7 support, next business day on-site service, advanced parts replacement, and both electronic and physical service options.
How quickly can I expect service after a problem occurs? With our next business day on-site support, you can expect a technician to arrive promptly to address any issues you may face.
Can I upgrade my service plan after purchase? Yes, you can upgrade your service plan at any time. Please contact your sales representative for more information.
What should I do if I experience issues outside of business hours? Our 24/7 support ensures that you can reach our team anytime, so please do not hesitate to call for assistance.
Is there a limit to the number of service requests I can submit? No, there is no limit to the number of service requests you can submit during your service term. Your satisfaction and system reliability are our top priorities.
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