Description
The Extreme Networks ExtremeWorks Managed Services MonitoringPLUS is designed to provide top-notch network management and support for businesses that require continuous and reliable network performance. With this service, you can enjoy peace of mind knowing that expert assistance is available 24/7 to address any network issues that may arise. This extended service plan not only ensures quick response times but also emphasizes enhanced productivity and reliability for your network operations.
- 24/7 On-Site Support: Our dedicated team of experts is available around the clock, ready to address any issues that may arise, ensuring you receive the assistance you need when you need it most.
- Next Business Day Parts Replacement: Count on our advanced parts replacement service for swift solutions. Should any hardware fail, we guarantee that replacement parts will be delivered the next business day to minimize downtime.
- Comprehensive Electronic and Physical Service: This service includes both electronic and physical support, ensuring that no matter the type of issue you're facing, we have the expertise and resources to resolve it efficiently.
- Parts Replacement Service: Our parts replacement service is designed to handle any mishaps that may occur, allowing you to maintain optimal system performance and reliability without added stress.
- 1-Year Service Duration: Enjoy long-term dependability with our 1-year service plan, providing you with consistent support and maintenance to keep your network running smoothly.
Technical Details of Product
- Service Type: Managed Services MonitoringPLUS
- Service Duration: 1 Year
- Support Availability: 24 x 7 x Next Business Day
- Service Subtype: Electronic and Physical
- Parts Replacement: Next Business Day Exchange
- On-Site Support: Available for immediate resolution of issues
- Service Characteristics: Enhanced reliability and productivity
How to Install
Installation of the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS is straightforward. Follow these steps for a seamless setup:
- Purchase the service plan through an authorized Extreme Networks partner or directly from the Extreme Networks website.
- Upon purchase, you will receive a confirmation email with details about your service, including your service contract number.
- Contact the Extreme Networks support team to schedule your initial service setup, ensuring that everything is configured according to your specific network requirements.
- Once the initial setup is completed, you will have access to ongoing support and services as outlined in your service agreement.
Frequently Asked Questions
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Q: What is included in the ExtremeWorks Managed Services MonitoringPLUS plan?
A: The plan includes 24/7 support, next business day parts replacement, on-site assistance, and both electronic and physical service options for your convenience. -
Q: How quickly can I expect support if I encounter an issue?
A: Our dedicated support team is available 24/7, and we ensure that any critical parts are replaced by the next business day to minimize downtime. -
Q: Is there a limit to the number of service calls I can make during the year?
A: There is no limit to the number of service calls you can make. We are here to provide you with support whenever you need it. -
Q: How do I renew the service after the 1-year period?
A: We will notify you before your service expires, and you can easily renew your service plan through our website or by contacting your Extreme Networks representative. -
Q: Can I upgrade my service plan in the future?
A: Yes, you can upgrade your service plan as your business needs change. Please contact our support team for more details on available options.
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