Description
Introducing the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service, your ultimate solution for comprehensive network support designed to keep your infrastructure operational and efficient. With this service, you can minimize downtime and maximize productivity, ensuring your business runs smoothly at all times. Enjoy the peace of mind that comes from 24/7 support, quick resolution to network issues, and a range of unique features tailored specifically for your business needs.
- 24/7 Support: Get around-the-clock assistance from our dedicated team who are always ready to help you resolve any issues you may encounter. Our support ensures that your network is always running smoothly, ensuring productivity no matter the hour.
- Next Business Day On-site Service: Experience the convenience of Next Business Day service for parts replacement and on-site support. This quick response time guarantees that your systems will be back online as soon as possible, minimizing disruption to your business operations.
- Electronic and Physical Service: Benefit from both electronic and physical service options, providing you with flexibility and reliability. This dual approach ensures maximum productivity and peace of mind, knowing you have the support you need in various forms.
- Comprehensive Parts Replacement: Our parts replacement service is designed to handle mishaps effectively, giving you the confidence to get back to business quickly. This feature aids in maintaining your systems optimally with a predictable total cost of ownership.
- 1-Year Service Guarantee: With a full year of service duration, ensure that your network systems operate at peak efficiency. This extended service plan is tailored to deliver timely results and continuous support throughout the year.
Technical Details of the Product
- Service Type: Managed Services MonitoringPLUS
- Service Duration: 1 Year
- Support Availability: 24 x 7 x Next Business Day
- Service Features: On-site, Exchange, Parts, Electronic and Physical
- Response Time: Next Business Day - Advance Parts Replacement
How to Install
Installing the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS is a straightforward process:
- Purchase the ExtremeWorks Managed Services plan and register your device on the Extreme Networks portal.
- Ensure that you have access to the necessary documentation and support resources provided by Extreme Networks.
- Set up your network devices according to the installation guidelines provided in the documentation.
- Contact the Extreme Networks support team for help with any initial configurations and to activate your service plan.
- Once your devices are set up and configured, you can start benefiting from the 24/7 support and services immediately.
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services MonitoringPLUS? The service includes 24/7 support, Next Business Day on-site service, electronic and physical service options, and comprehensive parts replacement.
- How quickly can I expect service after a request? You can expect Next Business Day service, ensuring minimal downtime and a swift resolution to any issues.
- Is this service suitable for all network systems? The ExtremeWorks Managed Services plan is designed to support a wide range of network infrastructures and devices, making it a versatile option for various businesses.
- Can I renew the service after the initial year? Yes, you can renew the ExtremeWorks Managed Services MonitoringPLUS after the initial year to continue receiving support and maintenance.
- How does parts replacement work? The parts replacement service allows you to receive necessary components quickly, ensuring your systems remain operational and efficient.
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