Description
The Extreme Networks ExtremeWorks Managed Services MonitoringPLUS is your go-to solution for maintaining optimal network performance and ensuring the swift resolution of technical issues. This comprehensive support plan is designed for businesses that demand robust support and expertise, providing peace of mind knowing that your network is in expert hands. With an emphasis on reliability and efficiency, it features 24 x 7 coverage, meaning help is always just a call away.
- 24 x 7 Support: Enjoy around-the-clock assistance for all your network needs, ensuring that help is available whenever you need it, day or night. No matter when an issue arises, expert support is always accessible.
- Next Business Day On-site Service: Experience quick response times with our Next Business Day service. This guarantees that any required parts are delivered and installed rapidly, minimizing downtime to keep your business running smoothly.
- Comprehensive Parts Replacement: With this managed service, you won’t have to worry about sourcing components when issues arise. Our dedicated team handles everything, ensuring all necessary parts are included for a seamless operation.
- Electronic and Physical Service Options: Tailored to fit your operational needs, this service provides both electronic and physical support. This flexibility ensures that you receive the assistance you need in the manner that works best for you.
- One-Year Coverage: With a full year of dedicated service, you can be confident that your network will operate efficiently. Technical expertise is readily available for any challenges that may arise, ensuring your business remains uninterrupted.
Technical Details of the Product
- Service Type: Managed Services MonitoringPLUS
- Duration: 1 Year
- Support Availability: 24 x 7
- Service Response: Next Business Day On-site Service
- Replacement Parts: Included
- Service Subtypes: Electronic and Physical
How to Install
To ensure seamless installation and activation of your Extreme Networks ExtremeWorks Managed Services MonitoringPLUS, follow these simple steps:
- Contact the support team using the service number provided in your service documentation.
- Provide your service agreement details to the representative to initiate the installation process.
- Schedule a convenient time for an on-site technician to arrive and assist with the setup.
- Follow the technician's instructions for integrating the service with your existing network infrastructure.
- Verify that all components are functioning correctly and that you have access to the 24 x 7 support.
Frequently Asked Questions
- What does the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS include? This service includes 24 x 7 support, Next Business Day on-site service, parts replacement, and both electronic and physical service options for a comprehensive support experience.
- How quickly can I expect service after I report an issue? With the Next Business Day service guarantee, you can expect a technician to be on-site or parts to be delivered by the next business day after you report an issue.
- Is training provided for using the service? Yes, after installation, our technicians will guide your team on how to maximize the use of the managed services, ensuring your personnel are comfortable with the support structure.
- Can I upgrade my service level during the contract period? Yes, you can discuss potential upgrades with your support representative, who will assist you in tailoring the service to better meet your evolving business needs.
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