Description
Introducing the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service, the premier choice for businesses seeking comprehensive network management and support. This service is tailored specifically for those who depend on seamless network performance, offering unmatched reliability and peace of mind. With around-the-clock expert assistance and rapid on-site solutions, your organization will benefit from optimal operational efficiency and minimal downtime.
- 24/7 Support: Gain access to a dedicated team of experts available around the clock, ensuring that you have the assistance you need at any hour, day or night.
- Next Business Day Parts Replacement: Experience the assurance of our advance parts replacement service, which guarantees next business day delivery to keep your operations running smoothly.
- On-Site Support: Our qualified on-site experts are ready to provide immediate solutions for your network needs, addressing any issues swiftly and efficiently to minimize potential downtime.
- Comprehensive Service Type: Choose from both electronic and physical service options tailored to enhance usability and streamline operations, guaranteeing high-quality service delivery.
- One-Year Coverage: Enjoy an extended service duration of one year, providing peace of mind as we focus on maximizing your network's performance while you concentrate on your business.
Technical Details of the Product
- Service Type: Managed Services MonitoringPLUS
- Service Duration: 1 Year
- Support Availability: 24 x 7
- Parts Replacement: Next Business Day
- Service Options: On-site and Electronic
How to Install
To ensure a seamless installation process, follow these simple steps:
- Contact your Extreme Networks representative to initiate your Managed Services MonitoringPLUS subscription.
- Coordinate with our support team to schedule your on-site installation at a convenient time for your organization.
- Prepare your network environment and ensure all necessary equipment is accessible for the installation team.
- Once on-site, our experts will assess your network needs and install the required monitoring systems.
- After installation, you will receive a comprehensive overview of your new services and support options available to you.
Frequently Asked Questions
What is included in the ExtremeWorks Managed Services MonitoringPLUS? The service includes 24/7 support, next business day parts replacement, on-site assistance, and both electronic and physical service options for one full year.
How quickly can I expect support during an issue? Our team is available 24/7, so you can reach out any time you need assistance, and we strive to provide the quickest resolution possible.
What happens if I need a part replaced? If a part is needed, we will ensure that it is replaced the next business day, minimizing any downtime and maintaining the efficiency of your operations.
Can I customize my service support options? Yes, our team is dedicated to tailoring our services to meet the unique needs of your organization, ensuring that you receive the best possible support.
Is there a contract involved for the service? Yes, the service is offered under a one-year contract which renews upon completion, allowing you to consistently enjoy the benefits of our support.
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