Description
The Extreme Networks ExtremeWorks Managed Services MonitoringPLUS is an essential service for businesses that rely on robust network infrastructure. This extended service plan provides comprehensive network monitoring and technical support, ensuring that your systems operate efficiently and securely throughout the year. With a focus on minimizing downtime and enhancing performance, this service allows you to concentrate on your core business while we manage your network needs.
- Continuous Remote Network Monitoring: Our advanced services provide uninterrupted monitoring of your network, with real-time detection of issues and anomalies. This proactive approach ensures swift action to minimize downtime and maintain operational efficiency.
- 24x7 Technical Support: Gain peace of mind with round-the-clock access to Extreme's NetworkControl Center (NCC). Our dedicated support team is available 365 days a year to assist with any product-related inquiries or technical issues you may face.
- Operational Software Updates: Stay ahead of the curve with regular software updates and upgrades, enhancing your systems' performance and security while allowing you to leverage the latest features and functionalities.
- Advanced Parts Replacement: Experience the convenience of Next Business Day advanced parts replacement, ensuring that your network remains operational with minimal disruptions. Our prompt service guarantees better reliability and maximizes productivity.
- Real-Time Network Insights: With the Extreme Networks Managed Services Gateway, access crucial data regarding network health, performance, and security issues. This feature provides comprehensive insights and standardized network reports to help you make informed decisions.
Technical Details of the Product
This service encompasses a full year of coverage, delivering expert support for your network infrastructure. The service structure includes:
- Remote network monitoring for proactive issue detection
- 24/7 access to technical support via telephone and web
- Scheduled operational software updates and upgrades
- Next Business Day advanced parts replacement
- Email support for resolving product-related problems
How to Install
To get started with the ExtremeWorks Managed Services MonitoringPLUS, follow these simple steps:
- Purchase the service plan through the Extreme Networks website or authorized partners.
- Upon confirmation, you will receive an activation code and instructions to set up your Managed Services Gateway.
- Access the Gateway and configure your network settings as per the provided guidelines.
- Once set up, your network will be monitored continuously, and you will be able to access real-time data and support services.
Frequently Asked Questions
- What does the ExtremeWorks Managed Services MonitoringPLUS cover? This service includes continuous network monitoring, technical support, operational software updates, advanced parts replacement, and access to the Managed Services Gateway for real-time insights.
- How can I access technical support? You can contact our NetworkControl Center (NCC) via telephone or web, available 24/7, 365 days a year, to address any issues or queries you may have.
- What is the response time for parts replacement? Our Next Business Day advance parts replacement service ensures that you receive the necessary components quickly, typically within one business day of reporting the issue.
- How often will I receive software updates? Operational software updates and upgrades are conducted regularly based on the service agreement, ensuring that your systems are always up-to-date.
- What happens if I encounter a problem outside of business hours? With 24/7 support, you can report problems and seek assistance at any time, ensuring that you receive help regardless of when issues arise.
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