Extreme Networks Extremeworks Managed Services Monitoringplus Extended Service 1 Year Nbd Ahr 16432

Extreme Networks ExtremeWorks Managed Services MonitoringPLUS — Extended Service is a comprehensive, 1-year managed solution designed to maximize network uptime and minimize disruption across distributed environments. This service delivers continuous remote monitoring, expert technical support, ongoing software updates and upgrades, and advanced parts replacement for Covered Products under the AHR framework. Built for multi-site networks, MonitoringPLUS provides real-time visibility, proactive management, and scalable coverage to keep critical services secure, current, and highly available.

With dedicated Extreme Networks engineering resources supervising your infrastructure, you gain a proactive partner focused on preventing incidents and accelerating resolution. The extended 12-month coverage offers predictable budgeting and the flexibility to expand as your network grows, ensuring a solid foundation for business-critical applications. By combining advanced analytics, anomaly detection, and baseline performance modeling with structured escalation and change management, MonitoringPLUS reduces mean time to repair (MTTR) and delivers consistent service levels across routers, switches, wireless controllers, and key applications.

• 24/7 remote network monitoring across your critical infrastructure, powered by advanced analytics, anomaly detection, and baseline performance modeling to detect deviations before they impact users.
• Proactive issue detection and remediation designed to shorten downtime, with clearly defined escalation paths, proactive guidance, root-cause analysis, and rapid remediation procedures.
• Dedicated engineering support from Extreme Networks professionals who understand your gear, your environment, and the business impact of outages, ensuring fast, informed guidance when it matters most.
• Continuous software updates and upgrades for firmware, drivers, and software releases, including security patches and feature enhancements, coordinated to minimize disruption and backed by change-management documentation and optional maintenance windows.
• Advanced parts replacement to minimize downtime, with options for expedited parts shipment, field replacements, or on-site service to keep distributed networks healthy and compliant with service levels.

Technical Details of Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service Nbd Ahr-16432

• Coverage and term: Extended service term of 1 year for Covered Products under AHR, with scalable options to extend or expand coverage as needed.
• Service scope: Remote monitoring, technical support, operational software updates and upgrades, and advanced parts replacement for Covered Products.
• Onboarding and enrollment: Standard onboarding process aligned to device deployment timelines; service activation follows confirmation of eligible devices and Covered Products.
• Response targets: Defined escalation paths, proactive guidance, root-cause analysis, and rapid remediation procedures designed to minimize downtime and protect mission-critical services.
• Delivery and governance: 24/7 monitoring with ongoing governance, change-management documentation, and optional maintenance windows to fit operational needs.

how to install Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service Nbd Ahr-16432

• Verify eligibility and enrollment: Confirm that the devices and products are Covered under AHR and eligible for MonitoringPLUS activation.
• Coordinate onboarding: Align onboarding timelines with your IT schedule and Extreme Networks onboarding specialists to minimize disruption.
• Activate and link devices: Complete device registrations, enroll them into MonitoringPLUS, and connect to the monitoring console for real-time visibility.
• Configure baselines and alerts: Establish performance baselines, set alert thresholds, and assign escalation contacts tailored to your environment.
• Validate go-live and governance: Run end-to-end checks to ensure continuous monitoring, alerting, and remote support are functioning as intended; document any required maintenance windows.

Frequently asked questions

• What is MonitoringPLUS Extended Service? It is a 1-year, extended managed service offering continuous remote network monitoring, expert technical support, software updates and upgrades, and advanced parts replacement for Covered Products under the AHR framework, designed to maximize uptime and minimize downtime across multi-site networks.
• Which devices are covered under this service? Covered Products under AHR as defined in the agreement; coverage is scalable to accommodate growing multi-site deployments and additional devices as needed.
• What kind of support is included? Dedicated Extreme Networks engineers provide 24/7 remote monitoring, escalation support, proactive guidance, root-cause analysis, and rapid remediation procedures to protect mission-critical services.
• Are software updates included? Yes. Operational software updates and upgrades are included, including firmware and driver updates, security patches, feature enhancements, and performance improvements, with change-management documentation and optional maintenance windows to minimize disruption.
• Can I expand coverage later? Yes. The program offers scalable options to extend or expand coverage as your network grows and evolves, including multi-site deployments and additional devices.
• How does onboarding work? Onboarding follows a standard process aligned with device deployment timelines; activation occurs after confirming eligible devices, ensuring a smooth transition to MonitoringPLUS.