Description
The Extreme Networks ExtremeWorks Managed Services MonitoringPLUS is an essential solution for organizations looking to enhance their network management strategy. Designed to provide comprehensive support and robust monitoring capabilities, this one-year extended service plan empowers businesses to maintain optimized network operations. With an array of features that prioritize proactive management, real-time insights, and expert assistance, you can concentrate on your core business activities while leaving your network in expert hands.
- Comprehensive Remote Monitoring: Benefit from uninterrupted network performance through continuous remote monitoring. Our proactive strategy identifies and resolves potential issues before they disrupt your operations.
- 24/7 Technical Support: Enjoy peace of mind with round-the-clock access to Extreme’s NetworkControl Center (NCC). Our skilled team is available every day of the year to assist you with any inquiries or complex troubleshooting needs.
- Operational Software Updates: Keep your systems optimized with regular updates and upgrades included in your service plan. Access the latest features and enhancements to maximize your network’s performance and reliability.
- Advanced Parts Replacement: In case of hardware failure, our Next Business Day - Advance Parts Replacement service delivers the necessary components quickly, reducing downtime and ensuring your workforce remains productive.
- Real-time Network Insights: Leverage the Extreme Networks Managed Services Gateway for immediate data access regarding your network health, performance statistics, and security alerts. Stay updated with standardized reports and an extensive inventory database.
Technical Details of the Product
The ExtremeWorks Managed Services MonitoringPLUS is engineered for seamless integration with existing network systems. Key specifications include:
- Service Duration: 1 Year
- Service Coverage: Monitoring for Covered Products as defined in the service agreement.
- Availability: 24/7 support and monitoring services ensuring constant access to technical assistance and network health insights.
- Response Time: Next Business Day - Advance Parts Replacement service for timely support during hardware issues.
How to Install
Installing the ExtremeWorks Managed Services MonitoringPLUS is a simple and straightforward process:
- Purchase the ExtremeWorks Managed Services MonitoringPLUS plan through an authorized Extreme Networks reseller.
- Upon confirmation of your order, you will receive an activation code along with detailed setup instructions.
- Access the Extreme Networks Managed Services Gateway using the credentials provided to begin monitoring your network efficiently.
- Configure your monitoring preferences and set up alerts tailored to your organization's needs.
- If you require assistance during the setup or ongoing support, do not hesitate to contact the NCC.
Frequently Asked Questions
What is the ExtremeWorks Managed Services MonitoringPLUS?
It is a comprehensive managed service solution that offers network monitoring, technical support, software updates, and parts replacement to ensure your network functions efficiently.
What does the 1-year service plan include?
The plan encompasses continuous network monitoring, 24/7 technical support, operational software updates, and Next Business Day parts replacement service.
How do I contact technical support?
You can reach out to Extreme's NetworkControl Center (NCC) via phone or web portal available 24/7 for any inquiries or issues you may encounter.
Will I receive real-time alerts for network issues?
Yes, our service is designed to provide real-time alerts for any detected network and device events, enabling proactive issue management.
What happens if I need hardware replacement?
In the event of a hardware failure, you will benefit from our Next Business Day - Advance Parts Replacement service, ensuring minimal disruption to your operations.
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