Description
Experience enterprise-grade reliability with Extreme Networks Extremeworks MonitoringPLUS Extended Service for 1 Year. This proactive managed service safeguards your network infrastructure through continuous remote monitoring, expert technical support, and ongoing Operational Software updates and upgrades. Designed to align with your purchase level, MonitoringPLUS delivers a hands-on approach to network health—maximizing uptime, accelerating fault resolution, and delivering predictable lifecycle management across your Extreme Networks environment. With dedicated AHR offerings at the core, you gain a robust support framework that operates behind the scenes to keep your Extreme Networks deployment performing at its best, so your team can focus on strategic priorities rather than day-to-day maintenance. Enjoy peace of mind knowing that your critical assets are monitored around the clock, with rapid alerts, proactive issue detection, and a structured path to modernization.
- 24/7 remote monitoring with proactive fault detection: Continuous surveillance of your Extreme Networks infrastructure identifies anomalies, performance bottlenecks, and potential outages before they impact users. MonitoringPLUS prioritizes critical incidents and delivers near-immediate alerts to your designated contacts, enabling rapid containment and remediation.
- Dedicated technical support from Extreme Networks experts: Access seasoned engineers who understand the nuances of Extreme devices and software. The service provides clear escalation paths, faster mean time to repair (MTTR), and practical configuration guidance to keep your network aligned with industry best practices and modernization plans.
- Operational software updates and upgrades: Regular firmware, software, and feature updates are included to improve security, enhance performance, and add capabilities that keep your network aligned with evolving standards and your organization’s changing needs.
- Advanced parts replacement and proactive lifecycle protection: When hardware components degrade or fail, MonitoringPLUS coordinates parts replacement to minimize downtime, helping sustain service levels and extending the usable life of covered products within your environment.
- Flexible, purchase-level coverage for predictable budgeting: The Extended Service model scales with your deployment and terms, providing a clear, predictable spending plan while ensuring continuous support for critical network assets across your landscape.
Technical Details of Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service Nbd Ahr-17104
- SKU / Service Identifier: Nbd Ahr-17104
- Service Type: ExtremeWorks Managed Services MonitoringPLUS Extended Service for 1 Year
- Service Scope: 24/7 remote monitoring, proactive fault detection, rapid alerts to designated contacts
- Support Framework: Dedicated Extreme Networks engineers with established escalation paths
- Software Updates: Regular firmware, software, and feature upgrades included
- Parts Replacement: Advanced parts replacement and proactive lifecycle protection for covered products
- Budgeting: Flexible, purchase-level coverage designed for predictable budgeting
how to install Extreme Networks Extremeworks MonitoringPLUS Extended Service
- Step 1 — Initiate onboarding: Contact your Extreme Networks account representative to initiate MonitoringPLUS onboarding and confirm the scope, assets, and primary contacts for alerts and escalation.
- Step 2 — Gather device inventory: Provide a current inventory of covered Extreme Networks devices and software versions to tailor monitoring profiles and thresholds.
- Step 3 — Define alerting and contacts: Specify designated contacts, on-call rotations, and preferred channels for near-real-time alerts and incident updates.
- Step 4 — Activate provisioning: Extreme Networks executes provisioning for MonitoringPLUS, establishes remote monitoring connections, and configures dashboards and notification rules.
- Step 5 — Validate and optimize: Verify monitoring visibility, test alert routing, review baseline performance, and fine-tune thresholds and reporting cadence to fit your operations.
Frequently asked questions
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Q: What does MonitoringPLUS Extended Service cover?
A: It provides 24/7 remote monitoring, proactive fault detection, rapid alerts to designated contacts, dedicated Extreme Networks engineering support, regular software updates, and advanced parts replacement for a one-year term (SKU Nbd Ahr-17104).
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Q: How does it help with uptime and MTTR?
A: The continuous surveillance and prioritized incident handling enable faster detection and containment, while access to experienced engineers shortens mean time to repair (MTTR) through guided troubleshooting and proactive recommendations.
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Q: Can the service scale with my environment?
A: Yes. MonitoringPLUS Extended Service is designed with flexible, purchase-level coverage to scale as your deployment grows, ensuring ongoing support for critical assets across your landscape.
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Q: Are software updates included?
A: Absolutely. Regular firmware, software, and feature upgrades are delivered as part of the service to improve security, performance, and capabilities in line with evolving standards.
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Q: How is onboarding handled?
A: Onboarding is managed by Extreme Networks in collaboration with your IT/Network team. It includes asset provisioning, alerting configuration, validation, and ongoing optimization to ensure monitoring is aligned with your operations.
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