Description
Experience unparalleled reliability and support with the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year. This comprehensive service package is meticulously designed to protect your investment while enhancing the performance of your network infrastructure. With our extensive support and maintenance services, your organization can enjoy peace of mind knowing that expert help is just a call away.
- Enhanced Reliability: The Extreme Networks ExtremeWorks service ensures your network systems operate seamlessly, minimizing downtime and maximizing productivity.
- Parts Replacement Service: Included within the service is a prompt parts replacement service that swiftly resolves any hardware issues, ensuring your network remains operational.
- Service Depot Advantage: Access to a dedicated service depot means a fast, reliable, and cost-effective response to your technical needs, ensuring issues are dealt with quickly.
- Expert Support: With 24/7 access to a team of experienced professionals, you can be confident that expert assistance is available whenever you need it.
- Investment Protection: This extended service not only safeguards your hardware investment but also provides added value through reduced operational risks and improved network reliability.
Technical Details of the Product
- Service Type: Managed Services MonitoringPLUS
- Service Duration: 1 Year
- Parts Replacement: Included
- Support Availability: 24/7
- Service Location: Service Depot
How to Install
To benefit from the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS, follow these steps:
- Contact your Extreme Networks representative to activate your service.
- Provide the necessary information about your network infrastructure.
- Once activated, familiarize yourself with the support portal for easy access to resources and support.
- In case of issues, utilize the parts replacement service by following the instructions provided in your welcome packet.
- Maintain regular communication with the support team to ensure optimal performance of your service.
Frequently Asked Questions
- What is included in the Extended Service? The Extended Service includes comprehensive support, parts replacement service, and access to the service depot for fast problem resolution.
- How do I request support? Support can be requested through the dedicated portal or by contacting the support team directly via phone or email.
- Is there a limit to the number of parts replacements? There is no limit to parts replacements as long as they fall under the terms and conditions of the service agreement.
- Can I upgrade my service? Yes, you can discuss potential upgrades with your Extreme Networks representative at any time during your service period.
- What if I need assistance outside of business hours? The support team is available 24/7 to assist you with any urgent issues that may arise, regardless of the time.
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