ExtremeWorks Managed Services MonitoringPLUS — Extended Service (1 Year)

Introducing Extreme Networks ExtremeWorks Managed Services MonitoringPLUS with AHR offerings — a comprehensive, extended-support solution designed to keep your network running smoothly with proactive care and expert assistance. This 1-year extended service delivers continuous remote monitoring, dedicated technical support, regular operational software updates and upgrades, and advanced parts replacement for your covered products. With the Managed Services Gateway, you get real-time insights into network health, performance, and security, along with saved configurations, a detailed inventory database, and standardized network reports. All of these capabilities are orchestrated to minimize downtime, optimize performance, and give you confident control over your network environment.

• Continuous 24/7 remote monitoring and proactive issue detection: Your network is watched around the clock, with events detected, evaluated, correlated, and surfaced through an alert process that supports timely maintenance and remediation.
• Real-time visibility and centralized control through the Managed Services Gateway: Access health, performance, security status, saved configurations, an up-to-date inventory database, and standardized reports in real time.
• Operational software updates and upgrades: Stay current with the latest features, security patches, and improvements to keep your network secure and efficient without manual intervention.
• Advanced parts replacement and reliable service delivery: Next Business Day - Advanced Parts Replacement service response ensures faster restoration, backed by depot support and a focus on maximum uptime and productivity.
• Unmatched support and peace of mind: 24x7 telephone and web access to Extreme’s NetworkControl Center (NCC) for problem reporting, product questions, and expert assistance, backed by a 1-year service term designed for dependable results.

Techncial Details of Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service Nbd Ahr H31342

• What it is: An extended service offering for Extreme Networks’ ExtremeWorks Managed Services MonitoringPLUS (AHR) that includes remote network monitoring, technical support, and ongoing software updates/upgrades for covered products.
• Monitoring and support scope: Continuous remote monitoring of network devices and events, with evaluation, correlation, and alarm notifications to support customer-initiated maintenance requests (such as software updates, upgrades, configuration changes, or parts replacement).
• Access and visibility: The Managed Services Gateway provides real-time access to network health, performance, security issues, saved configurations, an inventory database, and standardized network reports, enabling quick assessment and decision-making.
• Communication channels: Customers receive email support, and Extreme Networks offers telephone and web access to the NetworkControl Center (NCC) 24 hours a day, 365 days a year (24x7) for problem reporting and assistance.
• Response and service levels: Depot-based service with fast, reliable, and cost-effective response; Next Business Day Advanced Parts Replacement to minimize downtime and maximize productivity.
• Duration: 1-year service period to ensure ongoing dependability, consistent results, and predictable budgeting for network operations.
• Target outcomes: Improved network reliability, faster issue resolution, timely software updates, and comprehensive visibility into network health and inventory.

How to install ExtremeWorks Managed Services MonitoringPLUS

Activating MonitoringPLUS is designed to be straightforward and aligned with your existing Extreme Networks services. The following steps outline a typical onboarding process to get you up and running quickly:

1. Confirm eligibility and purchase details for the MonitoringPLUS extended service term and identify the Covered Products to be included under the 1-year agreement.
2. Activate MonitoringPLUS through your Extreme Networks account representative or partner portal, and register your account for access to the NetworkControl Center (NCC).
3. Deploy and configure the Managed Services Gateway within your network environment to enable real-time data collection, health checks, and performance metrics, ensuring proper routing of events and alerts to the monitoring system.
4. Register all Covered Products in the inventory database, and establish monitoring preferences, alarms, and notification channels to align with your maintenance procedures and escalation paths.
5. Enable operational software update and upgrade workflows, and schedule initial software maintenance windows to begin receiving updates from Extreme Networks automatically or as requested.
6. Validate dashboards, reports, and alert notifications in NCC, conduct a test maintenance request (e.g., a configuration change or upgrade), and confirm that alerts are routed correctly to your team for timely action.
7. Establish a point of contact and incident escalation path with Extreme Networks’ support team, ensuring 24x7 access to NCC and email support during ongoing operations.

Frequently asked questions

• Q: What does MonitoringPLUS include? A: MonitoringPLUS provides continuous remote network monitoring, technical support, operational software updates and upgrades, advanced parts replacement for covered products, and 24x7 access to Extreme Networks’ NCC and the Managed Services Gateway for real-time visibility.
• Q: How long is the service term? A: The service is a 1-year extended service, designed to deliver dependable performance and predictable budgeting.
• Q: What is Next Business Day - Advanced Parts Replacement? A: It is a fast-response parts replacement service that aims to restore network functionality quickly, minimizing downtime and maximizing productivity on supported devices.
• Q: How do I access NetworkControl Center (NCC)? A: Access is provided 24x7 via Extreme Networks’ NCC, with support and problem reporting available by phone or web, and through the Managed Services Gateway for real-time data access.
• Q: Will I receive software updates and upgrades? A: Yes. Operational software updates and upgrades are part of MonitoringPLUS to ensure your network runs with the latest features and security improvements.
• Q: Who can help with onboarding and installation? A: Your Extreme Networks account team or partner will guide you through activation, gateway deployment, device registration, and initial configuration to ensure a smooth onboarding experience.