Description
The Extreme Networks ExtremeWorks Managed Services MonitoringPLUS is an essential service for businesses that demand top-notch network monitoring and support. Designed specifically for the challenges faced by modern enterprises, this service guarantees unparalleled technical assistance, ensuring that your network remains efficient and effective. With a focus on proactive maintenance and swift problem resolution, the MonitoringPLUS service is dedicated to keeping your operations seamless all year round.
- Continuous Remote Network Monitoring: Enjoy 24/7 remote monitoring of your network, providing peace of mind by detecting and evaluating network events, which allows for quick responses to potential issues before they escalate.
- Comprehensive Technical Support: Access Extreme Networks' NetworkControl Center (NCC) available 24/7, 365 days a year, for immediate assistance. Whether via phone or web, expert help is always at hand for any product-related inquiries.
- Operational Software Updates and Upgrades: Keep your network secure and equipped with the latest features through regular software updates, safeguarding your business against vulnerabilities.
- Advanced Parts Replacement: Benefit from Next Business Day Advance Parts Replacement service, ensuring that critical network components are replaced promptly, thereby minimizing downtime and maximizing productivity.
- Real-Time Access to Network Health: The Managed Services Gateway offers real-time insights into your network's performance, security statuses, saved configurations, and an inventory database, empowering you to make informed decisions.
Technical Details of Product
The Extreme Networks ExtremeWorks Managed Services MonitoringPLUS is specifically designed for covered products as outlined in the service agreement. This service provides a one-year duration of consistent support and maintenance for your network infrastructure. It also includes email support to further enhance technical assistance, providing an additional channel for efficient issue resolution.
How to Install
To get started with the ExtremeWorks Managed Services MonitoringPLUS, follow these simple steps:
- Purchase the service through your Extreme Networks partner or reseller.
- Follow the instructions provided during the purchase process to register your covered products.
- Log into the Extreme Networks Managed Services Gateway to set up your account and preferences.
- Configure alerts and notifications based on your operational needs.
- Enjoy 24/7 monitoring and support for your network.
Frequently Asked Questions
1. What is included in the ExtremeWorks Managed Services MonitoringPLUS?
The service encompasses continuous remote network monitoring, technical support, operational software updates, advanced parts replacement, and real-time access to network health and performance metrics.
2. How can I contact the support team?
You can contact the Extreme Networks NetworkControl Center via telephone or the web, available 24/7, to report concerns or ask any product-related questions.
3. What is the response time for parts replacement?
The service includes a Next Business Day Advance Parts Replacement response time, ensuring prompt replacement of any critical components.
4. Is there email support available?
Yes, email support is included in the service to assist in resolving any issues or questions that may arise.
5. How long does the service last?
The ExtremeWorks Managed Services MonitoringPLUS is a one-year service that can be renewed upon expiration, thereby ensuring continuous support for your network needs.
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