Description
Introducing the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS, a robust and comprehensive solution tailored to elevate the performance of your network while ensuring reliability and efficiency. This extended service package, valid for one year, is designed to provide continuous remote network monitoring, technical support, and more, ensuring your systems operate at their best.
- Continuous Remote Network Monitoring: Enjoy peace of mind with 24/7 monitoring of your network and devices, promptly identifying and addressing any potential issues before they escalate.
- Technical Support: Benefit from direct access to Extreme Networks' NetworkControl Center (NCC) any time of the day, allowing for immediate reporting of problems and swift resolution of product-related queries.
- Operational Software Updates and Upgrades: Maintain peak network performance with regular operational software updates and upgrades, ensuring you have the latest features and security enhancements at your disposal.
- Advanced Parts Replacement: Minimize downtime with the Next Business Day Advance Parts Replacement service, which guarantees fast and reliable parts delivery, thus maintaining your operational efficiency.
- Real-Time Network Insights: Gain immediate access to critical network health, performance, and security metrics through the Extreme Networks Managed Services Gateway, empowering you to make informed decisions based on comprehensive reports and saved configurations.
Technical Details of Product
- Service Type: Managed Services MonitoringPLUS
- Service Duration: 1 Year
- Support Availability: 24/7 access to technical support
- Alarm Notification Process: Pre-prescribed notifications for detected network events
- Included Services: Email Support, Operational Software updates/upgrades, Advanced Parts Replacement
How to Install
To install the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS, follow these simple steps:
- Purchase the service through your authorized Extreme Networks distributor or directly from Extreme Networks.
- Register your product and service agreement on the Extreme Networks portal.
- Access the Managed Services Gateway and configure your network settings for optimal monitoring and support.
- Ensure that all network devices are connected and operational for full monitoring capabilities.
- Contact Extreme Networks support if you need assistance with configuration or to address any issues.
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services MonitoringPLUS? The service includes continuous remote monitoring, technical support, operational software updates, advanced parts replacement, and access to the Managed Services Gateway for real-time insights.
- What is the service duration? This service is available for an extended duration of one year.
- How can I contact support? You can contact the Extreme Networks NetworkControl Center (NCC) through telephone or web access available 24/7.
- What is the Next Business Day Advance Parts Replacement service? This service ensures that replacement parts are delivered to you on the next business day, minimizing downtime and maintaining your network efficiency.
- Are there any additional costs for operational software updates? No, operational software updates and upgrades are included as part of the service package.
Customer reviews
Showing - Of Reviews