Description
The Extreme Networks ExtremeWorks Managed Services MonitoringPLUS is a premier solution for those who need comprehensive support and monitoring of their network infrastructure. Designed specifically to minimize disruptions and optimize efficiency, this service allows businesses to concentrate on their core operations, confident that their network is in expert hands. With 24/7 monitoring and a range of robust features, this service is an invaluable asset for enterprises aiming for peak operational performance.
- Continuous Remote Network Monitoring: Enjoy unparalleled peace of mind with round-the-clock monitoring, allowing for the proactive detection and resolution of network issues before they affect your business continuity.
- Advanced Technical Support: Gain immediate access to Extreme Networks' NetworkControl Center (NCC), providing expert assistance for technical issues, product inquiries, and guidance whenever you need it.
- Operational Software Updates and Upgrades: Protect your network from potential vulnerabilities with timely updates, ensuring that you are equipped with the latest features and maximum security enhancements.
- Next Business Day Parts Replacement: Minimize downtime with a swift parts replacement service, ensuring that any hardware failures are addressed promptly to keep your operations running smoothly.
- Comprehensive Network Reporting: Leverage standardized network reports and detailed inventory databases to gain insightful analysis concerning your network's health, performance, and security status.
Technical Details of Product
- Service Duration: 1 Year
- Service Type: Managed Services MonitoringPLUS - Extended Service
- Availability: 24x7 support for continuous operational readiness
- Response Time: Next Business Day for advanced parts replacement
- Access: Real-time access to network health and performance metrics via the Managed Services Gateway
How to Install
To get started with ExtremeWorks Managed Services MonitoringPLUS, follow these simple steps:
- Purchase the service through an authorized Extreme Networks distributor or partner.
- Upon purchase, you will receive installation instructions along with your service agreement.
- Ensure that your network devices are compatible with ExtremeWorks Managed Services MonitoringPLUS.
- Access the Managed Services Gateway and set up your account to enable continuous monitoring and support.
- Contact Extreme Networks' NCC for any assistance during the setup process.
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services MonitoringPLUS service? The service encompasses continuous network monitoring, technical support, operational software updates, parts replacement, and access to network reporting tools.
- How does the Next Business Day parts replacement work? If a hardware issue is identified, you can initiate a service request, and Extreme Networks will ship a replacement part to you by the next business day to minimize downtime.
- Can I contact support at any time? Yes, the Extreme Networks NetworkControl Center is available 24/7, enabling you to report issues or seek assistance whenever necessary.
- How often will I receive operational software updates? Updates are provided as needed to enhance security and improve functionality, with notifications sent for major updates as they become available.
- Is there an additional cost for support services? Support services are included in the Managed Services MonitoringPLUS offering. However, any parts replacement or additional services beyond the standard included may incur costs based on your service level agreement.
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