Description
Discover unparalleled network support and reliability with the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year. This premium service is designed for businesses that demand exceptional performance from their network infrastructure. With a commitment to providing 24x7 monitoring and expert assistance, you can concentrate on your core operations while we take care of your networking needs. Whether you're a small business or a large enterprise, our service package ensures that your network runs smoothly and efficiently, safeguarding your vital business processes.
- Continuous Remote Network Monitoring: Experience round-the-clock surveillance of your network, allowing for immediate identification and remediation of potential issues before they disrupt your operations.
- Technical Support Anytime: Enjoy 24/7 access to Extreme Networks' NetworkControl Center (NCC). Our dedicated team of experts is always on standby to assist you with any product-related inquiries or concerns.
- Operational Software Updates and Upgrades: Ensure your systems are always up-to-date with regular software updates and upgrades, enabling you to take advantage of the latest features and security enhancements.
- Advanced Parts Replacement: Benefit from our Next Business Day advance parts replacement service, which minimizes downtime and maximizes your productivity. Our reliable parts service ensures that your network remains operational at all times.
- Real-Time Network Insights: Utilize the Extreme Networks Managed Services Gateway to access real-time data regarding your network's health, performance, and security. Stay informed with standardized network reports and saved configurations.
Technical Details of the Product
- Service Type: Managed Services MonitoringPLUS
- Service Duration: 1 Year
- Support Accessibility: 24x7 access to NetworkControl Center
- Parts Replacement: Next Business Day service
- Features: Continuous monitoring, software updates, technical support
How to Install
Installing the ExtremeWorks Managed Services MonitoringPLUS is a simple and efficient process. To begin, contact Extreme Networks to initiate your service agreement. Once your agreement is finalized, our team will collaborate with you to set up the necessary monitoring configurations and provide access to the Managed Services Gateway. Throughout the installation process, detailed instructions and dedicated support will be available to ensure a seamless transition to your new monitoring service.
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services MonitoringPLUS? The service encompasses continuous remote monitoring, technical support, operational software updates, advanced parts replacement, and access to the Managed Services Gateway.
- How can I contact support? You can reach Extreme Networks' NetworkControl Center 24/7 via phone or the web to report issues, ask questions, and receive assistance.
- What is the response time for parts replacement? Our service provides Next Business Day advance parts replacement, ensuring minimal downtime and optimal efficiency for your network.
- How do I access the Managed Services Gateway? After your service agreement is activated, you will receive detailed instructions for accessing the Managed Services Gateway, allowing you to monitor your network performance in real-time.
- Is this service suitable for all types of networks? Yes, the ExtremeWorks Managed Services MonitoringPLUS is designed to support a diverse range of network infrastructures, enhancing performance and reliability regardless of size or complexity.
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