Description
The Extreme Networks ExtremeWorks Managed Services MonitoringPLUS is an essential service solution tailored specifically for businesses aiming to enhance their network performance and reliability. This advanced service ensures seamless operation of your network while providing peace of mind through round-the-clock monitoring, dedicated technical support, and quick responses to service needs. With the growing demands of modern enterprises, this service stands out as a comprehensive support system designed to keep your network running smoothly.
- Continuous Remote Network Monitoring: Stay proactive with real-time monitoring that tracks the health and performance of your network, delivering actionable insights to improve operational efficiency.
- 24/7 Technical Support: Gain uninterrupted access to Extreme's Network Control Center (NCC) at any hour of the day, all year round. Our specialized team is ready to assist with any product-related inquiries or technical challenges.
- Operational Software Updates and Upgrades: Ensure your systems operate at peak performance with regular software updates and upgrades that come with the service, keeping you equipped with the latest features and security enhancements.
- Advanced Parts Replacement: Reduce downtime with our Next Business Day advance parts replacement service. The swift delivery of necessary components ensures your network remains uninterrupted.
- Comprehensive Reporting: Access a suite of standardized network reports and an inventory database through the Managed Services Gateway. This powerful tool offers critical insights on network performance, saved configurations, and security issues, empowering you to make well-informed decisions.
Technical Details of Product
- Service Duration: 1 Year
- Service Availability: 24x7
- Included Support: Email and Telephone support
- Response Time: Next Business Day for parts replacement
- Access: Access to Extreme's Managed Services Gateway for network health monitoring
How to Install
Installing the ExtremeWorks Managed Services MonitoringPLUS service is a straightforward process. Here’s how you can get started:
- Contact your Extreme Networks representative to initiate the service agreement.
- Once the agreement is in place, you will receive access credentials for the Managed Services Gateway.
- Follow the provided instructions to configure your network devices for monitoring.
- Ensure that all necessary software updates are installed on your hardware.
- Begin enjoying the benefits of continuous monitoring and support!
Frequently Asked Questions
- What is covered under the ExtremeWorks Managed Services MonitoringPLUS? The service encompasses continuous remote network monitoring, operational software updates, advanced parts replacement, and 24/7 access to technical support.
- How quickly can I expect parts replacement? We offer a Next Business Day advance parts replacement service, ensuring minimal downtime for your network.
- Can I access the Managed Services Gateway remotely? Yes, the Managed Services Gateway provides real-time access to network health, performance, and security issues from anywhere, at any time.
- Is there any additional cost for technical support? No, technical support via telephone and email is included with your service plan, ensuring you have the assistance you need without additional costs.
- What should I do if I encounter a technical issue? You can contact the Extreme Network Control Center (NCC) via phone or email, and our dedicated team will assist you in resolving any issues.
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