Description
Introducing the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS, your comprehensive solution for efficient and streamlined network management. This extended service is specifically designed to provide robust support for your network infrastructure, ensuring minimal downtime and maximum reliability. With 24/7 monitoring and expert technical support, this service guarantees that your operations remain uninterrupted and your network performs at its peak.
- Continuous Remote Network Monitoring: Experience peace of mind with round-the-clock monitoring that detects network and device events in real-time, enabling you to respond swiftly to any issues that arise.
- Technical Support at Your Fingertips: Gain instant access to Extreme's NetworkControl Center (NCC) any time of the day, any day of the year. Our dedicated support team is always prepared to assist you with any product-related inquiries or challenges.
- Operational Software Updates and Upgrades: Keep your network ahead of the curve with regular updates aimed at enhancing system performance and security, ensuring your operations always run smoothly.
- Advanced Parts Replacement: In the unfortunate event of hardware failure, our Next Business Day - Advance Parts Replacement service ensures that you receive the necessary components quickly, minimizing interruptions to your workflow.
- Predictable Total Cost of Ownership: With a one-year extended service duration, you can efficiently manage your budget while enjoying maximum productivity and operational efficiency.
Technical Details of the Product
Service Type: Managed Services MonitoringPLUS
Service Duration: 1 Year
Support Coverage: 24/7 phone and web access
Parts Replacement: Next Business Day response time
Additional Features: Email support service and standardized network reports
How to Install
Installation of the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS is straightforward:
- Purchase the service and receive your service activation details.
- Access the Extreme Networks Managed Services Gateway by logging in with your credentials.
- Follow the setup wizard to configure your network monitoring preferences.
- Ensure that all covered products are registered within the system for seamless monitoring.
- Start utilizing the real-time insights and support features available to you.
Frequently Asked Questions
What is included in the ExtremeWorks Managed Services MonitoringPLUS? This service provides continuous remote monitoring, technical support, operational software updates, and advanced parts replacement for your covered products.
How can I contact support? You can contact Extreme's NetworkControl Center via phone or through the web portal at any time, 24/7.
What happens if a part fails? With the Next Business Day - Advance Parts Replacement service, you will receive the necessary replacement parts quickly to minimize downtime.
Are software updates included in the service? Yes, operational software updates and upgrades are included to keep your systems up to date.
How do I know if my network is healthy? The Extreme Networks Managed Services Gateway provides real-time access to network health, performance, and security metrics, allowing you to monitor your network's status at any time.
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