Description
The Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year is tailor-made for businesses that prioritize uninterrupted network reliability and performance. This comprehensive service plan provides a full year of exceptional support, ensuring your network infrastructure operates smoothly and efficiently. With 24/7 access to expert support and next business day parts replacement, your operational uptime is safeguarded.
- 24/7 Support: Experience peace of mind with round-the-clock access to our support team. Whether it's day or night, we're here to promptly handle any issues that may arise.
- Next Business Day Parts Replacement: Minimize downtime with our fast parts replacement service. If hardware fails, you can count on receiving the necessary components by the very next business day.
- Service Depot Access: Benefit from our reliable service depot that guarantees swift turnaround times for repairs and parts replacements, ensuring your operations remain uninterrupted.
- Comprehensive Service Coverage: The ExtremeWorks service covers both electronic and physical components, providing a holistic support solution tailored to your networking needs.
- One-Year Coverage: Secure your investment for a complete year with our extended service, giving you the assurance that your systems are continuously supported and protected.
Technical Details of Product
- Service Type: Managed Services MonitoringPLUS
- Service Duration: 1 Year
- Service Availability: 24 x 7 x Next Business Day
- Service Depot: Included
- Parts Replacement: Yes, electronic and physical parts
How to Install
Installing the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS is a straightforward process that involves the following steps:
- Contact Extreme Networks support to initiate your service activation.
- Provide any necessary information regarding your network setup and existing hardware.
- Receive your service confirmation and instructions for accessing support.
- In the event of hardware failure, request next business day parts replacement by contacting support.
- Follow the included installation instructions for any replacement components.
Frequently Asked Questions
- What does 24/7 support entail? Our 24/7 support means you can reach us any time of day or night for assistance with your network services. Our team is always ready to help you resolve issues swiftly.
- How quickly can I expect parts replacement? With our Next Business Day parts replacement service, you can expect to receive the necessary components by the next business day after your request is processed.
- Is there any limit to the number of parts I can replace? There are no specific limits; however, all requests are subject to review by our service team to ensure they align with the terms of the service agreement.
- Can I extend my service beyond one year? Yes, you can renew your service at the end of the one-year period for continued support and parts replacement service.
- What should I do if I encounter a technical issue? Simply contact our 24/7 support team for immediate assistance. They will guide you through troubleshooting steps and arrange for parts replacement if needed.
Investing in the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS ensures that your network systems are supported by experts who are committed to maximizing your operational efficiency. Don't settle for less when it comes to your network reliability; choose a service that protects and enhances your investment.
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