Description
Enhance your network performance and reliability with the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS. This extended service plan for one year is designed to provide comprehensive support, ensuring that your systems are always operational and optimized for peak performance. With a myriad of features tailored to meet the needs of modern businesses, this service plan is essential for maintaining seamless network operations.
- 24/7 Availability: Experience uninterrupted support with our dedicated service that is available around the clock, seven days a week. Rest assured knowing that any issues can be addressed promptly at any time.
- Next Business Day Service: Our commitment to efficiency means you can expect next business day advance parts replacement service. This ensures minimal downtime and maximum productivity for your operations.
- Service Depot Reliability: With our service depot, you have access to fast, reliable, and cost-effective response solutions. You can trust that your equipment will be handled with care and precision, reducing the risk of prolonged outages.
- Comprehensive Parts Replacement: We offer a parts replacement service that allows you to manage any unexpected mishaps effectively. With this feature, you can ensure that your network remains up and running without significant interruptions.
- Electronic and Physical Support: Our service combines both electronic and physical service options for better reliability. This dual approach guarantees that your systems are monitored for issues while also being ready for hands-on service when necessary.
Technical Details of Product
- Service Type: Managed Services MonitoringPLUS
- Service Duration: 1 Year
- Response Time: Next Business Day Advance Parts Replacement
- Service Availability: 24 x 7
- Service Depot: Yes, for fast and reliable response
- Parts Replacement: Included for both electronic and physical components
How to Install
Installing the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS is straightforward. Follow these simple steps:
- Ensure your Extreme Networks systems are powered on and connected to the network.
- Contact the Extreme Networks support team to activate your service plan.
- Install any necessary software updates to ensure compatibility with the MonitoringPLUS service.
- Begin enjoying the benefits of continuous monitoring and support right away!
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services MonitoringPLUS? The service includes 24/7 support, next business day parts replacement, and both electronic and physical service options to ensure your systems remain operational.
- How does the parts replacement service work? In the event of a component failure, simply contact our support team, and we will arrange for the next business day advance parts replacement to minimize downtime.
- Can I upgrade my service plan after purchase? Yes, you can upgrade your service plan at any time. Please reach out to our customer service team for more information on available upgrade options.
- Is training included with the service? While the service plan focuses on monitoring and support, we do provide resources and guidance to help you understand and manage your systems effectively.
- What happens if I need service outside business hours? Our 24/7 support ensures that you can reach us at any time, and we will handle your request promptly regardless of the time of day.
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