Description
Introducing Extreme Networks ExtremeWorks Managed Services MonitoringPLUS — Extended Service for 1 year. This comprehensive support solution is designed to keep your network fabric running smoothly by delivering around-the-clock monitoring and reliable hardware support with rapid response times. With 24x7 coverage, next-business-day parts replacement, and a depot-based service model, MonitoringPLUS helps minimize downtime, maximize productivity, and protect your IT investments. Whether you’re managing data centers, campus networks, or distributed branches, this extended service aligns with business priorities, offering predictable costs, proven reliability, and the peace of mind that comes from a dedicated Extreme Networks support ecosystem.
- 24x7x Next Business Day coverage — Enjoy continuous access to expert support around the clock, with rapid escalation and Next Business Day response to keep issues from impacting critical operations. The service is designed to address urgent technical concerns with speed and precision, so your team can stay focused on core activities rather than firefighting network problems.
- Depot-based parts and exchange model — MonitoringPLUS provides fast, reliable parts replacement through a depot-based process. When a component requires replacement, an advance parts exchange ensures that you have the right hardware on hand, reducing downtime and enabling rapid restoration of service. The model emphasizes efficiency, cost-effectiveness, and predictability in repair timelines.
- Electronic and Physical service sub type — The combination of electronic and physical service elements ensures both remote diagnostics and hands-on hardware support when needed. This dual approach strengthens reliability and allows for proactive problem isolation, while preserving maximum uptime for mission-critical workloads.
- 1-year service duration for dependable coverage — A full-year commitment delivers long-term stability and governance for your network operations. With automatic renewal potential and clear service levels, organizations can budget confidently while maintaining continuous access to Extreme Networks expertise.
- Designed to boost productivity and reliability — By preventing outages and shortening mean time to repair (MTTR), MonitoringPLUS helps your IT teams keep pace with evolving requirements. Expect improved network availability, fewer manual interventions, and a smoother user experience across endpoints and services that rely on your network.
Technical Details of ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service Nbd Ahr H34755
- Service duration: 1 year of continuous coverage designed to ensure reliability and predictable budgeting for periodic maintenance and support needs.
- Support coverage: 24x7x Next Business Day — around-the-clock access to support personnel with expedited hardware response to minimize downtime.
- Service model: Depot-based with Exchange and Parts included, delivering fast hardware replacements through a streamlined logistics flow.
- Service subtype: Electronic and Physical — combines remote diagnostics and on-site hardware handling to maximize reliability and uptime.
- Response and resolution approach: Advanced parts replacement and proactive issue identification to reduce repair times and maintain service levels even during peak demand periods.
How to install ExtremeWorks MonitoringPLUS
- 1. Verify eligibility and enroll — Confirm your device family and fleet qualify for MonitoringPLUS and complete the enrollment in your Extreme Networks support portal. Gather relevant account and contract details to ensure seamless activation.
- 2. Define service levels and contacts — Select the appropriate coverage window (24x7) and designate primary and secondary points of contact, including on-call escalation paths for critical incidents.
- 3. Activate monitoring and asset inventory — Integrate your network assets into the Extreme management console, enabling proactive monitoring, alert thresholds, and automatic ticket creation aligned with your environment.
- 4. Schedule onboarding and testing — Coordinate an onboarding session with your Extreme Networks account team or technical specialist. Validate alert routing, replacement lead times, and the depot/exchange workflow through a controlled test run.
- 5. Maintain documentation and review cadence — Upload warranty and asset information as required. Establish a cadence for service reviews, performance metrics, and renewal planning to ensure continuous alignment with business goals.
Frequently asked questions
What does MonitoringPLUS Extended Service include?
MonitoringPLUS Extended Service includes 24x7x Next Business Day support, depot-based parts replacement, the option for both electronic and physical service handling, and a 1-year coverage term. It is designed to deliver timely issue resolution, rapid hardware replacements, and reliable access to Extreme Networks expertise to maintain network performance.
How long is the service term?
The service term is 1 year from activation, with ongoing options for renewal to preserve continuity of monitoring, support, and hardware replacement capabilities.
Is on-site support included?
The description emphasizes depot-based parts replacement and exchange rather than scheduled on-site visits. Electronic and physical service components provide remote diagnostics plus hardware handling, with on-site interventions available only through separate arrangements or service expansions.
How fast can I expect hardware to be replaced?
Parts are replaced on Next Business Day basis under the Advanced Parts Replacement model, ensuring rapid restoration of functionality and minimizing disruption to business operations.
Who is MonitoringPLUS best suited for?
Organizations seeking dependable, round-the-clock monitoring support with rapid hardware response—across data centers, campuses, and distributed networks—will benefit from MonitoringPLUS Extended Service. It is particularly valuable for teams prioritizing uptime, predictable service costs, and a strong service level commitment from Extreme Networks.
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