Description
The Extreme Networks ExtremeWorks Managed Services MonitoringPLUS is a premier service package crafted for organizations looking to enhance their network management and support. This extended service plan is specifically designed to deliver proactive monitoring and maintenance, ensuring that your network functions seamlessly, securely, and efficiently. With 24/7 oversight, expert technical support, regular updates, and quick parts replacement, the ExtremeWorks Managed Services MonitoringPLUS ensures your organization stays connected and productive.
- Continuous Remote Monitoring: Benefit from 24/7 monitoring of your network. Our service proactively identifies and mitigates potential issues before they disrupt performance, ensuring your network runs smoothly at all times.
- Expert Technical Support: Access round-the-clock technical support via telephone and web channels, available 365 days a year. Our team of experts is ready to assist you whenever you need help, minimizing downtime and maximizing productivity.
- Regular Operational Software Updates: Stay secure and up-to-date with routine software updates and security patches included in your service package. This ensures that your network benefits from the latest enhancements, safeguarding your operations against potential vulnerabilities.
- Advanced Parts Replacement: Enjoy next business day advanced parts replacement. In the event of hardware failure, you can rely on our prompt service to minimize your downtime and maintain productivity.
- Comprehensive Network Insights: Gain real-time access to critical network health, performance metrics, and security statuses through the Extreme Networks Managed Services Gateway. Standardized reports empower informed decision-making, helping you optimize your network performance.
Technical Details of Product
- Service Duration: 1 Year
- Service Type: Managed Services MonitoringPLUS
- Availability: 24x7 access to NetworkControl Center (NCC)
- Response Time: Next Business Day for parts replacement
- Coverage: Applies to covered products as defined in the service agreement
How to Install
To install and activate the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS, follow these steps:
- Purchase the service package through an authorized distributor or directly from Extreme Networks.
- Upon purchase, you will receive a confirmation email with instructions for account setup.
- Follow the onboarding instructions in the email to configure the necessary settings for remote monitoring.
- Access the Managed Services Gateway using the credentials provided in your confirmation email to start utilizing network insights and support features.
- If you encounter any issues during setup or have questions, please contact the NetworkControl Center for assistance.
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services MonitoringPLUS package? The package includes continuous remote monitoring, technical support, operational software updates, advanced parts replacement, and access to the Managed Services Gateway.
- How does the next business day parts replacement work? In case of hardware failure, simply contact the NetworkControl Center for assistance. They will arrange for advanced parts replacement to be delivered to you the next business day.
- Can I contact support outside of regular business hours? Yes, support is available 24/7, 365 days a year, allowing you to get help whenever you need it.
- What types of issues can be monitored with this service? The service monitors network health, performance, security issues, configuration settings, and inventory databases.
- Is there a minimum contract duration for this service? The standard service duration is 1 year, which allows for predictable budgeting and maintenance planning.
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