Description
Experience maximum network availability and peace of mind with ExtremeWorks MonitoringPLUS. This extended 1-year service delivers continuous remote monitoring, expert technical support, ongoing operational software updates and upgrades, and advanced parts replacement for your Covered Products. Designed for businesses that demand proactive care, predictable budgeting, and rapid resolution of issues, MonitoringPLUS helps you keep critical applications running smoothly while reducing mean time to repair and downtime costs.
- Continuous remote network monitoring with proactive issue detection and intelligent alerting to identify anomalies before they impact users, enabling faster, data-driven remediation and reduced downtime.
- Dedicated technical support from Extreme Networks engineers who provide expert guidance, rapid diagnosis, and escalation as needed to ensure reliable performance and timely resolutions.
- Operational software updates and upgrades to keep devices secure, compatible, and feature-rich, ensuring your network stays current with the latest standards and performance improvements.
- Advanced parts replacement for Covered Products with streamlined parts authorizations and expedited shipment to minimize service interruptions and restore operations quickly.
- Flexible 1-year coverage with scalable options designed to grow with your network, offering predictable budgeting and the ability to extend or adjust coverage as your needs evolve.
Technical Details of ExtremeWorks MonitoringPLUS
- Service type: Extended Service under ExtremeWorks MonitoringPLUS.
- Coverage scope: Continuous remote network monitoring, proactive technical support, operational software updates and upgrades, and advanced parts replacement for Covered Products.
- Duration: 1 year from activation date.
- Monitoring scope: Continuous monitoring of supported devices and environments to detect issues, performance anomalies, and potential risks.
- Onboarding: Remote onboarding to Extreme Networks' monitoring platform with secure access configuration and alert channel setup.
How to Install MonitoringPLUS
MonitoringPLUS is a managed service that integrates with your existing Extreme Networks environment. The installation and onboarding process are conducted remotely by Extreme Networks, focusing on secure access, device inventory, and alert configuration. Typical steps include the following to ensure a smooth activation and immediate value:
- Confirm eligibility and identify the Covered Products that will be included under MonitoringPLUS.
- Provide essential account details, device inventory, and network topology to establish a comprehensive monitoring scope.
- Onboard devices to the MonitoringPLUS platform, enabling secure remote access and establishing data feeds from your Covered Products.
- Configure alert thresholds, notification contacts, escalation paths, and preferred reporting formats to align with your operational goals.
- Activate MonitoringPLUS, verify that monitoring dashboards and alerts reflect real-time status, and validate that support channels are functioning as intended.
Frequently asked questions
What is included in the MonitoringPLUS Extended Service?
MonitoringPLUS Extended Service provides continuous remote network monitoring, ongoing technical support from Extreme Networks engineers, operational software updates and upgrades, and advanced parts replacement for Covered Products. The service is designed to protect uptime, improve performance, and deliver predictable costs over a 1-year term.
How long does the service last?
The service is offered for a 1-year term from activation. Renewal options are available to extend coverage beyond the initial period, with terms aligned to your network needs and device portfolio.
Who is eligible for MonitoringPLUS?
Eligibility applies to the Covered Products as defined in the service terms. Onboarding and onboarding prerequisites are completed remotely by Extreme Networks during the activation process.
How is the service delivered and supported?
MonitoringPLUS is delivered as a managed service via remote monitoring platforms. You gain access to Continuous monitoring dashboards, proactive alerts, and direct technical support from Extreme Networks professionals. Advanced parts replacement is included to minimize downtime for Covered Products.
What if I need to modify coverage during the term?
Because MonitoringPLUS is designed to be scalable, you can adjust coverage to accommodate network growth or changes in your environment. Contact your Extreme Networks representative to discuss expansions, reductions, or changes to service levels during the contract term.
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