Description
Introducing the Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service, a robust solution designed to ensure your network operates at peak performance. This comprehensive service package is tailored for organizations seeking reliable support and maintenance for their networking equipment. With a commitment to minimizing downtime and maximizing system efficiency, this extended service plan offers peace of mind along with predictable costs.
- 24 x 7 x 4 Hour Support: Our dedicated support team is available around the clock, ensuring you receive assistance whenever you need it. The 4-hour on-site response time guarantees that your issues are resolved swiftly, keeping your operations running smoothly.
- Comprehensive Parts Replacement: The ExtremeWorks Managed Services plan includes a parts replacement service, providing you with dependable efficiency. We ensure that any faulty components are exchanged quickly, minimizing interruptions to your business.
- Electronic and Physical Service Subtype: This service encompasses both electronic and physical support, enhancing usability and operational efficiency. Whether it's a software issue or a hardware malfunction, we've got you covered.
- Minimized Downtime: With our on-site support, we strive to limit any downtime to the absolute minimum. This allows your team to focus on their core tasks without the distraction of prolonged service issues.
- One Year of Dependable Service: Enjoy a full year of service that ensures maximum reliability. With consistent monitoring and support, you can rest assured that your network systems are in capable hands.
Technical Details of the Product
- Service Type: Managed Services MonitoringPLUS
- Service Duration: 1 Year
- Support Availability: 24/7
- On-Site Response Time: 4 Hours
- Service Subtype: Electronic and Physical
- Parts Replacement: Included
How to Install
To get started with Extreme Networks ExtremeWorks Managed Services MonitoringPLUS, follow these simple steps:
- Purchase the service and ensure your device eligibility.
- Contact our support team to schedule the initial setup and configuration.
- Provide access to your system for our technician to perform an assessment.
- Receive your service confirmation and start enjoying 24/7 monitoring and support.
Frequently Asked Questions
- What does the ExtremeWorks Managed Services MonitoringPLUS cover? This service includes comprehensive monitoring, on-site support, parts replacement, and both electronic and physical service assistance to ensure your systems are optimally maintained.
- How quickly can I expect a response? With our 24/7 support, you can expect a response within 4 hours for on-site service requests, minimizing downtime and ensuring quick resolutions.
- Is this service suitable for all sizes of businesses? Yes, the ExtremeWorks Managed Services MonitoringPLUS is designed to benefit organizations of all sizes that rely on network systems for their operations.
- How do I request support? Support can be requested by contacting our dedicated support team via phone or email, and providing details about your issue for a swift resolution.
- Can I renew my service after one year? Absolutely! We offer renewal options to ensure your network continues to receive the top-notch support it deserves.
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