Description
In today’s fast-moving network environments, uptime is everything. Extreme Networks’ ExtremeWorks Managed Services MonitoringPLUS offers an extended, gold-standard service package designed to keep your networking infrastructure performing at peak efficiency. This 1-year Extended Service combines proactive monitoring, rapid fault resolution, and on-site expertise to minimize downtime, optimize performance, and extend the life of your Extreme Networks investments. With 24 x 7 coverage and a 4-hour advance parts replacement framework, your critical devices stay healthy, your teams stay focused, and your business stays ahead of operational disruptions. This MonitoringPLUS plan is built for organizations that demand reliability, predictable budgeting, and hands-on support that acts fast when issues arise. It’s more than a service contract—it’s a strategic partnership that aligns with your IT goals, supports complex deployments, and delivers assurance across both electronic and physical components of your network stack.
- Round-the-clock monitoring with rapid on-site response: Enjoy 24 x 7 monitoring with an emphasis on quick, on-site intervention when needed, ensuring that critical faults are identified and addressed before they escalate into costly downtime.
- Extended 1-year coverage: A full year of dedicated support reduces renewal complexity, improves budgeting certainty, and ensures continuity of service for your Extreme Networks infrastructure.
- Comprehensive on-site and parts support: The package includes on-site service, electronic and physical support, and components exchange to resolve both software and hardware issues efficiently.
- Advance parts replacement for minimal downtime: Four-hour advance parts replacement means fast access to necessary hardware, with technicians ready to install replacements to restore service quickly.
- Optimized service sub-type for usability and efficiency: The electronic and physical service sub-type enhances usability and operational efficiency, helping your IT team navigate workflows with clarity and confidence.
Technical Details of Extreme Networks ExtremeWorks Managed Services MonitoringPLUS
- Service duration: 1 year.
- Service model: On-site support with Exchange - Parts included; Electronic and Physical service coverage.
- Response time: 4-hour advance parts replacement to minimize downtime and accelerate repair timelines.
- Availability: 24 x 7 monitoring and support, with on-site escalation as required to ensure rapid resolution of issues.
- Coverage: Hardware parts replacement, electronic and physical support, proactive monitoring, and issue escalation for eligible Extreme Networks devices.
- SKU: H34064 (as referenced in the product title).
How to install ExtremeWorks MonitoringPLUS
Getting started with MonitoringPLUS is a streamlined onboarding process designed to minimize disruption and align service delivery with your operational rhythms. Follow these onboarding steps to activate and configure the extended service for your environment:
- Confirm eligibility and initiate activation: Contact Extreme Networks sales or your trusted channel partner to verify eligibility for MonitoringPLUS and begin the activation process. Provide basic information about your network, including device models, locations, and critical services that require continuous monitoring.
- Gather asset and contact details: Compile a current inventory of Extreme Networks devices covered under MonitoringPLUS, including serial numbers, SKUs, and locations. Designate primary and secondary escalation contacts to ensure clear communication during incidents.
- Define service level and coverage scope: Work with the Extreme Networks team to finalize your 24 x 7 monitoring coverage, 4-hour parts replacement expectations, and the exact on-site service windows that align with your operations.
- On-site/on-premise onboarding and access provisioning: Schedule an onboarding visit or remote session to configure monitoring profiles, alert thresholds, and escalation paths within the Extreme Works management console. Ensure access to relevant network segments and devices for proactive monitoring.
- Knowledge transfer and documentation: Receive customized service documentation, contact lists, and escalation playbooks. Validate that your IT staff understands the process for reporting events and coordinating with Extreme Networks support during incidents.
- Test run and acceptance: Conduct a test alert and response drill to confirm that the monitoring tools trigger correctly, escalation is functioning, and on-site resources are prepared for immediate action if needed.
Frequently asked questions
- What exactly is MonitoringPLUS? MonitoringPLUS is an extended service package for Extreme Networks that combines 24 x 7 proactive monitoring with on-site support and hardware parts replacement. It is designed to minimize downtime, accelerate problem resolution, and provide predictable, year-long coverage for critical network infrastructure.
- How fast are parts replaced under MonitoringPLUS? Parts are replaced within a 4-hour window once the need is identified and confirmed. This advance parts replacement approach helps ensure that hardware issues don’t extend downtime unnecessarily.
- Is on-site support included? Yes. On-site service is a core feature of MonitoringPLUS, ensuring technicians can arrive at your location to perform diagnostics, replacements, and configuration updates as needed.
- What devices and components are covered? The plan covers eligible Extreme Networks devices and related components that fall under the service agreement, including electronic and physical aspects of support and replacements as described in the documentation. Specific device eligibility should be confirmed during activation.
- How long does the service last? The standard MonitoringPLUS package provides 1 year of coverage from the activation date, offering continuous reliability and support throughout the year.
- Can I customize or upgrade coverage? Customizations may be available based on your environment and requirements. Consult with Extreme Networks or your partner to explore option add-ons or tiered coverage that might better suit your needs.
- How does MonitoringPLUS improve uptime? By combining continuous network monitoring, rapid alerting, 4-hour parts replacement, and on-site intervention, the service reduces mean time to repair (MTTR) and minimizes downtime for essential services and applications.
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