Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service ronsite H34737

Experience enterprise-grade peace of mind with Extreme Networks ExtremeWorks Managed Services MonitoringPLUS—an extended, on-site service designed to keep your Extreme Networks infrastructure operating at peak performance. This one-year, 24x7x4-hour coverage pairs proactive monitoring with rapid, on-site technical support, ensuring that your network experiences minimal downtime, predictable maintenance windows, and dependable issue resolution. With Exchange, Parts, Electronic and Physical service options, MonitoringPLUS delivers a comprehensive guardrail around your critical network assets, so IT teams can focus on growth and innovation rather than firefighting outages. This extended service is built for busy organizations that demand reliable, responsive care for their network hardware and software, delivered by skilled Extreme Networks professionals right at your doorstep.

• 24/7 x 4-hour response with around-the-clock coverage ensures rapid attention to issues regardless of time, reducing mean time to repair and keeping your operations running smoothly. The monitoring and escalation processes are designed to detect anomalies early and mobilize the right resources fast.
• On-site service by certified Extreme Networks technicians means your network is diagnosed and resolved in place, minimizing disruptions and eliminating the need for unnecessary travel or remote troubleshooting delays. This hands-on support is ideal for complex deployments and mission-critical environments.
• Exchange and parts coverage for dependable uptime includes replacement parts and exchange options that align with high-availability requirements, helping you maintain performance levels even during component wear or failure periods.
• Four-hour advance parts replacement guarantees that replacement components are dispatched with advance notice to accelerate repair times and improve predictability of service deliverables, so maintenance windows stay short and controlled.
• One-year service term for maximum efficiency and predictable budgeting provides a defined period of coverage with consistent service levels, enabling better lifecycle planning and total cost of ownership management for your network infrastructure.

Technical Details of Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service ronsite H34737

Key characteristics and capabilities of this Extended Service are designed to bolster reliability, speed, and ease of use. The MonitoringPLUS offering combines proactive monitoring with hands-on, on-site support to resolve issues quickly and sustain network performance over the entire one-year term.

• Service type: MonitoringPLUS - Extended on-site managed services providing continuous monitoring, expert alignment with Extreme Networks hardware and software, and rapid on-site response.
• Coverage model: 24x7 monitoring and assistance with a 4-hour on-site response window, ensuring that critical incidents are addressed promptly by trained personnel.
• Delivery scope: Exchange, Parts, Electronic and Physical service options to accommodate a range of hardware configurations and fault conditions, supporting both proactive maintenance and reactive remediation.
• Response and repair cadence: 4-hour advance parts replacement coupled with on-site technician intervention to minimize downtime and maintain service levels during incidents.
• Contract duration: 1 year, providing a fixed term of coverage designed for steady budgeting and predictable support performance.

How to install ExtremeWorks Managed Services MonitoringPLUS

Because MonitoringPLUS is a managed service delivered by Extreme Networks, installation is performed by Extreme Networks professionals as part of the activation process. The onboarding typically begins with scheduling and coordination between your IT team and the Extreme Networks account and services group. Once your appointment is confirmed, a technician visits your site to verify the environment, inventory relevant hardware and software, and establish monitoring profiles aligned with your network topology and service level expectations. The activation process includes enabling monitoring sensors, integrating with your existing management consoles where applicable, and establishing alert thresholds that match your operational needs. With the 24x7x4 on-site coverage, you gain immediate access to hands-on support, so critical incidents and component failures are managed without unnecessarily delaying resolution. The core objective of onboarding is to ensure that monitoring is fully functional, escalation paths are clear, and your on-site team knows exactly how to collaborate with Extreme Networks during incidents. As soon as activation is complete, the MonitoringPLUS coverage becomes active for the full one-year term, delivering consistent service levels and predictable support outcomes for your Extreme Networks infrastructure.

Frequently asked questions

• Q: What does MonitoringPLUS cover?

  A: MonitoringPLUS covers extended on-site managed services for Extreme Networks equipment under a 1-year term, including 24x7 monitoring with a 4-hour on-site response, exchange and parts support, and electronic and physical service options designed to keep your network operating at peak performance.

• Q: Is the service truly on-site?

  A: Yes. The service is delivered on-site by Extreme Networks technicians who can diagnose, replace parts, perform exchanges, and resolve issues at your location to minimize downtime and disruption.

• Q: What is the typical response time?

  A: The service provides 4-hour advance parts replacement with rapid on-site intervention. This means that, once an incident is identified and prioritized, parts and technician support are scheduled to minimize downtime within a four-hour window.

• Q: How long does the coverage last?

  A: The coverage runs for one year from the start date of the contract, offering a defined period of support and a predictable budgeting cycle for your IT investments.

• Q: Does MonitoringPLUS include both electronic and physical service?

  A: Yes. The service encompasses electronic and physical service characteristics, enabling remote monitoring and on-site physical interventions as needed to ensure rapid and effective issue resolution.

• Q: How do I get started with MonitoringPLUS?

  A: Contact your Extreme Networks account manager to initiate onboarding. The process includes scheduling an activation, confirming asset inventory, and configuring monitoring and escalation plans so the service can begin immediately after activation.