Extreme Networks ExtremeWorks Managed Services ResponsePLUS - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is a leading-edge support solution designed to optimize network uptime and performance for businesses of all sizes. With a commitment to proactive monitoring and expert management, this one-year service ensures that your network infrastructure remains healthy, efficient, and secure. Experience peace of mind knowing that your network is under continuous watch, allowing you to focus on your core business operations. Here’s why ExtremeWorks Managed Services ResponsePLUS is the ideal choice for your organization:

• Proactive Remote Network Monitoring: This service continuously monitors your network, identifying potential issues before they escalate into significant disruptions. With this level of vigilance, you can rest assured that your network will remain operational and efficient.
• Incident and Problem Management: With expert support readily available, technical issues are resolved swiftly, minimizing downtime and ensuring that your network functions optimally at all times.
• Operational Software Updates: The service includes regular updates, keeping your systems equipped with the latest software enhancements and security patches, thereby safeguarding your network integrity against emerging threats.
• Next Business Day Parts Replacement: In the unlikely event of a hardware failure, the ResponsePLUS service guarantees timely replacement of faulty components, helping maintain your network’s performance and reliability without unnecessary delays.
• Dedicated Managed Services Account Manager: Each client is paired with a specialized account manager who guides you through the service process, ensuring your needs are met through scheduled review sessions and ongoing support.

Technical Details of Product

• Service Duration: 1 Year
• Support Availability: 24/7 (24 hours a day, 365 days a year)
• Service Levels: Varies based on selected purchase options
• Access to NOC: Unlimited telephone and web access to Extreme Networks Network Operations Center
• Coverage: Includes on-site parts replacement, operational software updates, and proactive change management

How to Install

To get started with the ExtremeWorks Managed Services ResponsePLUS, follow these simple steps:

1. Purchase the ResponsePLUS service from an authorized Extreme Networks reseller.
2. Receive a confirmation email containing service activation details and your account manager's contact information.
3. Schedule a kick-off call with your dedicated account manager to discuss your network environment and specific requirements.
4. Ensure your network devices are compatible and registered with Extreme Networks for coverage under the service.
5. Access the Extreme Networks Managed Services Gateway to initiate monitoring of your network’s health and performance.

Frequently Asked Questions

• What is the primary benefit of the ExtremeWorks Managed Services ResponsePLUS?
  The primary benefit is the comprehensive support and proactive monitoring that ensures minimal downtime and optimal network performance for your organization.
• How quickly can I expect parts replacement if a component fails?
  With the Next Business Day Parts Replacement service, you can expect a prompt delivery of replacement components to minimize any disruption to your network operations.
• Is there a limit to the number of incidents I can report?
  No, there is no limit. You can report as many incidents as necessary, with support available 24/7 for ongoing assistance.
• Who can I contact if I have questions about my service?
  Your dedicated account manager will be your primary point of contact for any questions or concerns regarding your service.
• Are software updates included in the service?
  Yes, operational software updates and upgrades are included in the ResponsePLUS service, ensuring that your network remains secure and up-to-date.