Extreme Networks ExtremeWorks Managed Services ResponsePLUS - AHR (Advanced Hardware Replacement) - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS - AHR (Advanced Hardware Replacement) is a premier service solution tailored for organizations that demand uncompromising support for their networking requirements. This managed service ensures constant monitoring, upkeep, and enhancement of your network infrastructure, enabling seamless business operations without interruptions. With an emphasis on proactive management and swift resolution of any issues, the ResponsePLUS service significantly boosts network reliability and performance.

Key Features of Extreme Networks ExtremeWorks Managed Services ResponsePLUS - AHR

• Proactive Remote Monitoring: Continuous monitoring of your network ensures that potential issues are identified and addressed before they escalate into significant disruptions.
• Advanced Hardware Replacement: In the event of hardware failure, our Advanced Hardware Replacement service guarantees rapid delivery of replacement parts, ensuring minimal downtime for your operations.
• 24/7 Access to NOC Support: Gain peace of mind with round-the-clock access to Extreme Networks' Network Operations Center (NOC) for immediate assistance and guidance on network issues.
• Operational Software Updates: Regular updates and upgrades to your operational software are included, keeping your systems up-to-date and secure against vulnerabilities.
• Dedicated Account Management: Access to a designated managed services account manager ensures tailored assistance and scheduled review sessions to align services with your business goals.

Technical Details of Extreme Networks ExtremeWorks Managed Services ResponsePLUS - AHR

• Service Duration: 1 Year
• Service Type: Managed Services with Advanced Hardware Replacement
• Response Time for Parts Replacement: 4 Hours
• NOC Availability: 24x7 (365 days a year)
• Access to Managed Services Gateway: Real-time insights into network health, performance, and security.

How to Install Extreme Networks ExtremeWorks Managed Services ResponsePLUS - AHR

Installation of the ExtremeWorks Managed Services ResponsePLUS - AHR is straightforward. Once you purchase the service, a designated account manager will reach out to guide you through the initial setup process, which includes:

• Configuration of Remote Monitoring: Setting up the necessary configurations to enable continuous network monitoring.
• Access to NOC Services: Establishing your account access for 24/7 support and issue reporting.
• Integration with Existing Systems: Ensuring that the service integrates seamlessly with your existing network infrastructure.

Post-installation, regular review meetings will be held to ensure that the service meets your needs and to discuss any upgrades or changes required for optimal performance.

Frequently Asked Questions

• What does the Advanced Hardware Replacement service include? The Advanced Hardware Replacement service includes rapid delivery of replacement parts within a 4-hour response time to minimize operational disruption.
• How do I report issues or request support? You can report issues or request support via phone or web, accessing the Extreme Networks Network Operations Center (NOC) at any time, day or night.
• What are the benefits of proactive remote monitoring? Proactive remote monitoring allows for the early detection of potential issues, enabling quick resolution and preventing downtime, which can have significant financial implications for your business.
• Are operational software updates included in the service? Yes, regular operational software updates and upgrades are included to ensure that your systems remain secure and efficient.
• Is there a dedicated support contact during the service period? Absolutely! Each customer is assigned a dedicated managed services account manager who assists with tailored support and scheduled reviews throughout the service duration.