Description
The Extreme Networks ExtremeWorks Managed Services ResponsePLUS - AHR (Advanced Hardware Replacement) is the ultimate service solution tailored for organizations that depend on a reliable and efficient network infrastructure. With this 1-Year Extended Service, you can enhance your operational capabilities through continuous monitoring, proactive maintenance, and immediate responses to hardware failures. This comprehensive service ensures that your network remains operational with minimal downtime, allowing your business to focus on its core objectives without disruption.
- Proactive Network Monitoring: Gain the advantage of continuous, remote surveillance of your network to detect potential issues before they escalate into significant disruptions, ensuring a seamless operational experience.
- Advanced Hardware Replacement: Enjoy peace of mind with a dedicated parts replacement service that offers an impressive 4-hour response time, ensuring that your network is swiftly restored to full functionality.
- 24/7 Expert Support: Access Extreme Networks' Network Operations Center (NOC) around-the-clock to receive immediate assistance for any hardware or operational software queries, ensuring you're never left in the dark.
- Comprehensive Incident Management: Experience proactive incident management with problem identification, troubleshooting, and resolution by a dedicated team of NOC support engineers who prioritize your network’s health and safety.
- Operational Software Updates: Keep your systems up-to-date with regular software upgrades and configuration management, optimizing both network performance and security to safeguard your valuable data.
Technical Details of the Product
- Service Type: Managed Services ResponsePLUS - Advanced Hardware Replacement (AHR)
- Service Duration: 1 Year
- Response Time for Parts Replacement: 4 Hours
- Support Availability: 24/7 (365 days a year)
- Access to Managed Services Gateway: Yes
How to Install
To initiate the ExtremeWorks Managed Services ResponsePLUS - AHR, follow these simple steps:
- Contact your account manager to discuss your specific needs and desired service configuration.
- Complete any necessary paperwork and provide the required information for the setup process.
- Once your service is activated, gain access to the Managed Services Gateway for real-time monitoring and performance reporting.
- Schedule a kickoff meeting with your designated managed services account manager to outline expectations and operational protocols.
- Ensure all network devices and systems are fully integrated with the monitoring tools provided by Extreme Networks for optimal performance.
Frequently Asked Questions
- What does the Advanced Hardware Replacement service cover? The Advanced Hardware Replacement service covers the replacement of defective parts with rapid response to minimize downtime, in addition to ongoing maintenance and support.
- Is the service available 24/7? Yes, the Extreme Networks Network Operations Center (NOC) is available 24/7, providing support and assistance at any time of day or night.
- How do I report an issue with my network? Issues can be reported directly through the NOC via telephone or web access, allowing you to receive immediate support when necessary.
- Are software updates included in the service? Yes, the service includes operational software updates and upgrades to ensure your network's performance and security remain optimal.
- Can I customize the service level based on my organization’s needs? Absolutely! You can discuss your specific requirements with your account manager to tailor the service levels to fit your organization's needs.
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