Extreme Networks ExtremeWorks Managed Services ResponsePLUS - AHR (Advanced Hardware Replacement) - Extended Service - 1 Year - Service

Enhance your network reliability and efficiency with the Extreme Networks ExtremeWorks Managed Services ResponsePLUS - AHR (Advanced Hardware Replacement) - Extended Service. This comprehensive service package is specifically designed for businesses that rely on robust network performance. With proactive management of your network infrastructure, you can rest easy knowing that your systems will remain operational and efficient throughout the year.

• Proactive Network Monitoring: Benefit from continuous, real-time monitoring of your network health and performance, enabling early detection of potential issues that could disrupt your business operations.
• Incident and Problem Management: Expert support for managing incidents effectively, ensuring that your network is returned to normal functioning as quickly as possible with minimal downtime.
• Advanced Hardware Replacement (AHR): Enjoy peace of mind with our advanced parts replacement service, ensuring that your network remains operational even in the face of hardware failures.
• Access to Extreme Networks Managed Services Gateway: Gain real-time access to your network statistics, saved configurations, an inventory database, and standardized reports for better decision-making.
• 24/7 Support: With round-the-clock access to Extreme Networks' Network Operations Center (NOC), you can report issues, ask questions, and receive support any time of the day, any day of the year.

Technical Details of ExtremeWorks Managed Services ResponsePLUS - AHR

• Service Duration: 1 Year
• Service Type: Advanced Hardware Replacement (AHR)
• Support Availability: 24 hours a day, 365 days a year
• Response Time for Parts Replacement: Next Business Day
• Included Features: Continuous monitoring, incident management, configuration management, software updates, and technical support.

How to Install ExtremeWorks Managed Services ResponsePLUS - AHR

Installing the ExtremeWorks Managed Services ResponsePLUS - AHR is designed to be straightforward. Follow these steps:

1. Purchase the service directly through an authorized Extreme Networks distributor or online portal.
2. After purchase, you will receive a confirmation email with your unique account details.
3. Log into the Extreme Networks Managed Services Portal using the credentials provided in your confirmation email.
4. Set up your network devices for monitoring by following the integration guidelines found in the portal.
5. Assign a designated account manager who will guide you through the setup and ongoing service management.

Frequently Asked Questions

• What is the main benefit of the Advanced Hardware Replacement (AHR)? AHR ensures that in the event of hardware failure, a replacement part is delivered to you on the next business day, minimizing downtime.
• How does the monitoring service work? The monitoring service collects data from your network devices, evaluates it, and provides insights and alerts to our Network Operations Center team for necessary actions.
• Can I access support at any time? Yes, with 24/7 support, you can reach out to our Network Operations Center at any time, day or night.
• What types of incidents can be managed under this service? We handle a wide range of incidents, including hardware failures, software issues, and configuration problems.
• Is there any additional cost for software updates? No, operational software updates and upgrades are included as part of the ExtremeWorks Managed Services ResponsePLUS - AHR package.