Description
The Extreme Networks ExtremeWorks Managed Services ResponsePLUS - AHR (Advanced Hardware Replacement) is a premier service tailored for businesses that demand high network reliability and operational efficiency. By integrating proactive monitoring and rapid response solutions, this service ensures that your network runs smoothly, allowing you to focus on your core business activities without interruptions. Coupled with advanced hardware replacement options and unparalleled support, this service offers peace of mind for your network infrastructure.
- Proactive Network Monitoring: Experience continuous, proactive remote network monitoring that identifies potential issues before they escalate into business disruptions, ensuring your operations remain uninterrupted.
- Comprehensive Incident Management: Benefit from efficient incident and problem management, guaranteeing quick resolutions to any network-related issues that may arise.
- Advanced Hardware Replacement: Enjoy the convenience of advanced hardware replacement services, with a remarkable 4-hour response time to keep your business running smoothly.
- Software Updates & Upgrades: Keep your systems up to date with included operational software updates and upgrades that enhance both performance and security.
- 24/7 Access to Network Operations Center: Gain round-the-clock access to the Extreme Networks Network Operations Center (NOC) for immediate assistance whenever you require support, ensuring your network is always monitored.
Technical Details of the Product
- Service Type: Managed Services ResponsePLUS - AHR
- Service Duration: 1 Year
- Parts Replacement Service Response Time: 4 Hours
- Support Availability: 24/7 (365 days a year)
- Access: Managed Services Gateway for real-time network monitoring
How to Install
To get started with the Extreme Networks ExtremeWorks Managed Services ResponsePLUS - AHR, follow these simple steps:
- Purchase the service plan that suits your business needs.
- Configure your network devices to allow remote monitoring by the Extreme Networks NOC.
- Set up your access credentials for the Managed Services Gateway.
- Schedule an initial consultation with your designated managed services account manager to customize the service to your requirements.
- Begin enjoying proactive monitoring and support to ensure your network remains reliable and efficient.
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services ResponsePLUS - AHR? The service includes proactive remote network monitoring, incident management, advanced hardware replacement, operational software updates, and 24/7 access to the NOC.
- How quickly can I expect hardware replacement? The service guarantees a 4-hour response time for parts replacement, minimizing downtime and maintaining business continuity.
- Can I access the Managed Services Gateway at any time? Yes, the Managed Services Gateway is accessible 24/7, allowing you to monitor network health and performance in real-time.
- Is technical support available outside of regular business hours? Absolutely! You can contact the NOC at any time, day or night, for technical support and assistance.
- How do I know if my network is covered under this service? Coverage details are provided upon purchase, and your designated account manager will clarify which products are included in the service.
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