Extreme Networks ExtremeWorks Managed Services ResponsePLUS - AHR (Advanced Hardware Replacement) - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS - AHR (Advanced Hardware Replacement) is a premium service designed to enhance the reliability and performance of your network infrastructure. This extended service provides organizations with the essential support needed to ensure their systems run smoothly and efficiently. With a focus on proactive monitoring, quick incident resolution, and expert guidance, this one-year support package is tailored for modern businesses that demand uninterrupted connectivity and optimal performance.

• Continuous Proactive Monitoring: Experience unparalleled 24/7 oversight of your network, identifying potential issues before they become significant disruptions.
• Advanced Hardware Replacement: Enjoy rapid replacement services for faulty hardware, minimizing downtime and keeping your business operations seamless.
• Access to the Managed Services Gateway: Gain real-time insights into your network's health, performance metrics, and security issues through a centralized management hub.
• Expert Technical Support: Leverage personalized guidance from a dedicated managed services account manager, ensuring you are always informed of network performance and necessary adjustments.
• 24x7 NOC Support: Benefit from constant access to Extreme Networks’ Network Operations Center, where expert support is just a call away, day or night.

Technical Details of Product

• Service Type: Managed Services ResponsePLUS - AHR
• Duration: 1 Year
• Support: 24x7 Access to NOC
• Key Features: Incident Management, Hardware Replacement, Operational Software Updates
• Accessibility: Managed Services Gateway

How to Install

Installing the ExtremeWorks Managed Services ResponsePLUS - AHR is a straightforward process. Upon purchasing the service, you will receive an onboarding guide tailored to your specific network environment. Follow these steps for installation:

1. Log in to the Managed Services Gateway using the credentials provided upon service activation.
2. Configure your network settings according to the instructions in the guide.
3. Ensure that all devices are registered and monitored through the platform.
4. Schedule your first review session with your assigned managed services account manager.
5. Utilize the resources available on the Gateway to familiarize yourself with the service features.

Frequently Asked Questions

• What is included in the Advanced Hardware Replacement service? The Advanced Hardware Replacement service includes expedited replacement of faulty hardware, ensuring minimal interruption to your business operations.
• Is support available outside of business hours? Yes, the Extreme Networks NOC provides 24x7 support, meaning you can access assistance anytime you need it.
• How often will I meet with my account manager? Review sessions with your designated account manager can be scheduled at your convenience, ensuring you receive the support necessary to maintain optimal network performance.
• Can I access the Managed Services Gateway from anywhere? Yes, the Managed Services Gateway is accessible from any device with internet connectivity, allowing you to monitor and manage your network remotely.
• What happens if I encounter a critical network issue? Our proactive monitoring system will detect critical issues and alert our NOC support engineers, who will take immediate action to restore normal service operations.