Description
The Extreme Networks ExtremeWorks Managed Services ResponsePLUS - AHR (Advanced Hardware Replacement) is a comprehensive service designed to provide businesses with seamless network performance and reliability. This extended service plan, lasting for one year, is specifically tailored to enhance operational efficiency through proactive management and support. With this service, organizations can ensure their network infrastructure remains robust, secure, and dependable.
- Proactive Network Monitoring: Continuous remote network monitoring allows for early detection of potential issues, enabling swift action before they escalate into significant disruptions.
- Incident and Problem Management: Access dedicated technical support for effective incident resolution, ensuring minimal downtime for your network operations.
- Advanced Parts Replacement: Enjoy the convenience of rapid parts replacement service, featuring a 4-hour advance response time that ensures your essential hardware remains operational.
- Operational Software Updates: Keep your systems current with ongoing software updates and upgrades, enhancing the performance and security of your network.
- Dedicated Account Management: Benefit from personalized service with a designated managed services account manager and scheduled review sessions to evaluate your network health and performance.
Technical Details of Product
- Service Type: Managed Services ResponsePLUS - AHR
- Service Duration: 1 Year
- Response Time: 4 Hour Advance Parts Replacement
- Support Availability: 24/7/365 access to Network Operations Center (NOC)
How to Install
Installing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS - AHR service is a straightforward process:
- Contact your designated account manager to initiate service activation.
- Provide necessary details regarding your network infrastructure and requirements.
- Follow the guidance provided by your account manager to complete the setup.
- Once activated, gain access to the Extreme Networks Managed Services Gateway for real-time network monitoring.
- Utilize the resources available in the gateway to leverage network health insights and support.
Frequently Asked Questions
- What is included in the ResponsePLUS - AHR service? The service includes proactive remote monitoring, incident management, software updates, and advanced parts replacement.
- How quickly can I expect parts replacement? The service offers a 4-hour advance parts replacement response time for maximum efficiency.
- Is technical support available outside of business hours? Yes, technical support is available 24 hours a day, 365 days a year through the Network Operations Center (NOC).
- Who is my point of contact for service support? A dedicated managed services account manager will be assigned to your account for personalized support and guidance.
- How does proactive monitoring benefit my network? Proactive monitoring helps to identify and address potential issues before they lead to significant network disruptions, thereby ensuring continuous operational efficiency.
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