Extreme Networks ExtremeWorks Managed Services ResponsePLUS - AHR (Advanced Hardware Replacement) - Extended Service - 1 Year - Service

Introducing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS - AHR (Advanced Hardware Replacement) - Extended Service - 1 Year. This premium service is expertly designed for organizations that depend on reliable network management and support. With this one-year advanced hardware replacement service, you can ensure that your network systems remain up-to-date and function seamlessly. Take control of your network's performance with proactive monitoring, rapid part replacement, and continuous support from a dedicated team.

• Proactive Network Monitoring: Experience the benefits of continuous remote monitoring that identifies potential network issues before they evolve into major disruptions, ensuring uninterrupted operations.
• Advanced Hardware Replacement: With our rapid parts replacement service, you can minimize downtime effectively. Should hardware failure occur, your network will be back up and running in no time.
• 24/7 Technical Support: Gain year-round access to Extreme Networks’ Network Operations Center (NOC), where highly trained support engineers are available to assist you at any time of day or night.
• Comprehensive Change Management: Utilize proactive change and configuration management to maintain your network's optimal performance and security, allowing for smooth operation and management.
• Exclusive Access to Managed Services Gateway: Unlock real-time insights through the Managed Services Gateway, giving you access to critical network health information, saved configurations, and performance reports.

Technical Details of the Product

• Service Type: Managed Services ResponsePLUS - Advanced Hardware Replacement
• Duration: 1 Year
• Support Availability: 24/7 (365 days a year)
• Network Operations Center: Access to highly trained NOC support engineers
• Coverage: For defined Covered Products as per purchase agreement

How to Install

To get started with Extreme Networks ExtremeWorks Managed Services ResponsePLUS - AHR, follow these simple steps:

• Contact your Extreme Networks account representative to subscribe to the service.
• Provide the necessary information regarding your existing network setup and Covered Products.
• Receive your service confirmation and schedule an initial review session with your designated account manager.
• Access the Managed Services Gateway to set up your real-time monitoring preferences.
• Enjoy the peace of mind that comes with proactive network management and 24/7 support.

Frequently Asked Questions

• What is the benefit of having proactive monitoring? Proactive monitoring helps identify and resolve network issues before they affect your business operations, ensuring minimal downtime.
• How quickly can I expect parts replacement? Extreme Networks offers a fast and reliable parts replacement service, designed to minimize disruption and keep your network running smoothly.
• Is technical support available outside of business hours? Yes, technical support is available 24/7, allowing you to report issues and get assistance at any time.
• What type of reports can I access through the Managed Services Gateway? You can access standardized network reports, saved configurations, and insights into network health and performance.
• Who evaluates the network events detected during monitoring? A dedicated team of Network Operations Center (NOC) support engineers is assigned to evaluate and respond to detected network events.