Description
Introducing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS - AHR (Advanced Hardware Replacement) - Extended Service - 1 Year. This premier service solution is tailored to ensure the seamless operation of your network, providing unmatched support and reliability. With its proactive approach, this service guarantees minimal downtime and maximum performance, making it an essential investment for any organization seeking to maintain and enhance their network infrastructure.
- 24/7 Network Monitoring: Enjoy peace of mind with continuous remote monitoring of your network. Our Network Operations Center (NOC) operates around the clock, 365 days a year, promptly detecting and addressing any issues that arise, ensuring your network remains operational at all times.
- Proactive Incident and Problem Management: Prevent business disruptions with our proactive incident management service. Our skilled team evaluates and correlates network and device events, diagnosing and resolving problems before they escalate, thereby maintaining smooth operations for your business.
- Advanced Hardware Replacement: Minimize downtime with our advanced parts replacement service. The Next Business Day Parts Replacement guarantees you receive the necessary hardware to restore normal operations quickly and efficiently, ensuring your organization's productivity is not hindered by equipment failures.
- Access to the Managed Services Gateway: Take advantage of real-time insights into your network's health, performance, and security through the Extreme Networks Managed Services Gateway. This powerful platform allows you to manage configurations, maintain an inventory database, and generate standardized reports for effective network oversight.
- Designated Account Manager: Each client is paired with a dedicated managed services account manager. This ensures personalized attention with scheduled review sessions to discuss network performance, address any concerns, and plan for future enhancements tailored to your requirements.
Technical Details of the Product
- Service Duration: 1 Year
- Service Type: Managed Services ResponsePLUS - AHR
- Hardware Replacement: Advanced Hardware Replacement
- Support Access: 24x7 telephone and web access to NOC
- Response Time: Next Business Day Parts Replacement
How to Install
Installing the ExtremeWorks Managed Services ResponsePLUS - AHR is a straightforward process. Follow these steps:
- Purchase the service through your Extreme Networks account or authorized dealer.
- Upon confirmation, you will receive service documentation along with details about your designated account manager.
- Access the Managed Services Gateway using the credentials provided to monitor your network’s health.
- Schedule a kickoff meeting with your account manager to discuss your needs and establish monitoring protocols.
- Start utilizing the service and reach out to the NOC for any immediate support as required.
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services ResponsePLUS - AHR? The service encompasses continuous remote monitoring, incident management, hardware replacement, access to the Managed Services Gateway, and a dedicated account manager.
- What is the response time for hardware replacement? The service guarantees a Next Business Day Parts Replacement response time, ensuring rapid resolution of hardware issues.
- How can I access support? Customers can access support 24/7 through telephone or web, making assistance readily available whenever needed.
- Is training provided for using the Managed Services Gateway? Yes, training and onboarding sessions are typically offered by your designated account manager.
- Can I customize the service based on my organization’s needs? Absolutely, our managed services are designed to be flexible, allowing you to tailor the support to best fit your operational requirements.
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