Extreme Networks ExtremeWorks Managed Services ResponsePLUS - AHR (Advanced Hardware Replacement) - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS - AHR (Advanced Hardware Replacement) is your organization’s key to ensuring seamless network performance and reliability for an entire year. This comprehensive service plan provides everything you need for optimal network operation, from proactive monitoring to advanced hardware replacement, giving you the confidence that your critical systems are in expert hands. With an emphasis on minimizing downtime and maximizing efficiency, this service is an essential investment for any business that relies on its network.

• Comprehensive Network Monitoring: Enjoy continuous proactive remote monitoring that identifies potential issues before they disrupt your business operations, ensuring your network runs smoothly.
• Rapid Incident Management: Benefit from immediate incident and problem management that allows for swift resolution of network issues, minimizing downtime and maintaining productivity.
• Advanced Hardware Replacement: The AHR feature guarantees efficient parts replacement service, ensuring prompt addressing of hardware issues to maintain optimal performance.
• Exclusive Access to Managed Services Gateway: Gain real-time insights into network health, performance, and security issues, along with saved configurations and standardized network reports easily accessible at your convenience.
• 24/7 Support from Network Operations Center (NOC): Access round-the-clock support via telephone and web, ensuring immediate assistance for any product-related queries and troubleshooting concerns.

Technical Details of the Product

• Service Duration: 1 Year
• Response Time: 4 Hour Parts Replacement service response time
• Availability: 24x7 support (365 days a year)
• Service Manager: Dedicated managed services account manager assigned to your account
• Operational Software: Updates and upgrades included

How to Install

Installing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS - AHR service is simple. Follow these steps to get started:

1. Purchase the service plan from an authorized Extreme Networks reseller.
2. Upon purchase, you will receive a confirmation and a service activation code via email.
3. Contact your designated managed services account manager to schedule an onboarding session.
4. During the onboarding session, your account manager will guide you through the setup process and demonstrate how to access the Managed Services Gateway.
5. Once the setup is complete, you can monitor your network health and performance through the real-time dashboard provided by the Managed Services Gateway.

Frequently Asked Questions

• What does the ExtremeWorks Managed Services ResponsePLUS - AHR cover?
  The service covers proactive network monitoring, incident management, advanced hardware replacement, and operational software updates for designated hardware.
• How quickly will I receive a hardware replacement?
  You can expect a 4-hour response time for parts replacement service, ensuring minimal disruption to your operations.
• Is support available after business hours?
  Yes, our Network Operations Center (NOC) provides support 24 hours a day, 365 days a year.
• Do I get a dedicated account manager?
  Yes, a designated managed services account manager will be assigned to your account for personalized assistance and support.
• Can I access the Managed Services Gateway remotely?
  Absolutely! The Managed Services Gateway is accessible online, providing real-time insights into your network's health and performance from anywhere.