Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

Experience the ultimate in network reliability and efficiency with the Extreme Networks ExtremeWorks Managed Services ResponsePLUS. This top-tier service is meticulously crafted to provide businesses with proactive network monitoring, rapid incident management, and comprehensive technical support. With a strong focus on ensuring seamless operations, ResponsePLUS offers an array of unique features that empower organizations to maintain optimal network health and performance.

• Proactive Network Monitoring: Continuous remote monitoring ensures potential network issues are identified and addressed before they turn into significant disruptions, granting you peace of mind with constant surveillance over your network.
• Incident and Problem Management: The ResponsePLUS service provides a structured approach to incident management, effectively minimizing downtime and ensuring efficient resolution of any arising issues.
• Operational Software Updates: Stay ahead of potential vulnerabilities and performance bottlenecks with regular software updates and upgrades. These enhancements keep your systems running smoothly and securely.
• Advanced Parts Replacement: The Next Business Day Advance Parts Replacement service guarantees swift recovery from hardware failures, ensuring your network remains operational with minimal interruption.
• Dedicated Account Management: Enjoy personalized support from a designated managed services account manager who conducts scheduled review sessions to assess network performance and align services with your evolving needs.

Technical Details of ExtremeWorks Managed Services ResponsePLUS

• Service Duration: 1 Year
• Support Type: Remote technical support with email assistance
• Service Depot: Local service depot for efficient parts replacement
• Access to Management Gateway: Real-time access to network health, performance metrics, and security issues
• Configuration Management: Proactive change and configuration management included

How to Install ExtremeWorks Managed Services ResponsePLUS

Installing the ExtremeWorks Managed Services ResponsePLUS is an efficient and straightforward process:

1. Purchase the ResponsePLUS service through your authorized Extreme Networks dealer.
2. Upon purchase, you will receive a confirmation email detailing your service and assigned account manager.
3. Schedule an initial setup session with your account manager to configure monitoring parameters and discuss your specific network requirements.
4. Your account manager will guide you through the onboarding process, which includes system access configurations and user training.
5. After setup, enjoy continuous monitoring and support as your network transitions to active management by the ExtremeWorks team.

Frequently Asked Questions

• What is included in the 1-Year service package? The 1-Year service package encompasses proactive monitoring, incident management, software updates, advanced parts replacement, and access to a dedicated account manager.
• How quickly can issues be resolved? With the ResponsePLUS service, most issues are resolved rapidly thanks to proactive monitoring and direct support, with advanced parts replacement available the next business day.
• Is there an option for extended service beyond one year? Yes, customers can easily renew their service at the end of the one-year term for continued support and monitoring.
• Can I customize the monitoring parameters? Absolutely! The initial setup session with your account manager allows for customization based on your network's specific needs.
• What kind of technical support is included? You receive remote technical support via email, and additional assistance is available from your dedicated account manager when needed.