Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

Extreme Networks ExtremeWorks Managed Services ResponsePLUS is a premier solution meticulously crafted to enhance your organization's network management capabilities. By opting for this extended service, you ensure that your network remains robust, secure, and efficient, thus empowering your business to function without interruptions. With a focus on proactive management, ResponsePLUS promises to safeguard your network's health and performance through a diverse array of features tailored to your specific needs.

• Proactive Network Monitoring: Benefit from continuous remote monitoring of your network, allowing for timely identification and resolution of issues before they escalate into major disruptions.
• Incident and Problem Management: Rely on a structured approach to incident resolution with immediate technical support at your fingertips, ensuring your operations run smoothly.
• Operational Software Updates: Stay updated with the latest software enhancements and upgrades to maintain a secure and efficient network infrastructure that meets industry standards.
• Advanced Parts Replacement: Enjoy the convenience of next business day parts replacement service, significantly minimizing downtime and maximizing productivity across your organization.
• Dedicated Account Management: Receive personalized support from a dedicated managed services account manager who conducts regular review sessions to enhance service delivery tailored to your business needs.

Technical Details of Product

• Service Type: Managed Services - ResponsePLUS
• Duration: 1 Year
• Service Features: Proactive monitoring, software updates, incident management, parts replacement
• Support Availability: Email support included
• Parts Replacement: Next Business Day service response

How to Install

Installing the ExtremeWorks Managed Services ResponsePLUS is a straightforward process. Follow these simple steps:

1. Contact your Extreme Networks representative to initiate the service activation.
2. Provide the necessary information about your network infrastructure to ensure tailored support.
3. Your assigned account manager will guide you through the setup process and configure network monitoring tools as needed.
4. Once configured, you will have real-time access to the Extreme Networks Managed Services Gateway for comprehensive network insights.

Frequently Asked Questions

• What is included in the ExtremeWorks Managed Services ResponsePLUS? ResponsePLUS encompasses proactive network monitoring, incident management, operational software updates, and advanced parts replacement services.
• How does the parts replacement service work? The advanced parts replacement service guarantees next business day delivery of essential parts, thereby minimizing your network downtime.
• Who is my point of contact for support? You will be assigned a dedicated managed services account manager who will assist you with any inquiries or support needs.
• What type of software updates are provided? Operational software updates and upgrades are provided to ensure your network remains secure and efficient.
• Is there email support available? Yes, email support is included to help resolve any immediate issues that may arise.