Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is the ultimate solution for businesses seeking a comprehensive network support service. This extended service plan is meticulously crafted to ensure your network operates at its best, providing robust support that enhances operational efficiency, reliability, and security. With a proactive approach to network management, ResponsePLUS minimizes downtime and significantly boosts performance, allowing organizations to focus on what truly matters—growing their business.

• Proactive Network Monitoring: Enjoy continuous remote monitoring of your network infrastructure, enabling early detection and mitigation of potential issues before they escalate into significant disruptions.
• Incident and Problem Management: Benefit from expert technical support that addresses network incidents swiftly, ensuring minimal impact on your daily operations and maximizing your productivity.
• Operational Software Updates: Keep your systems optimized and secure with regular software updates and upgrades, ensuring your network remains compatible with the latest technologies.
• Advanced Parts Replacement: Experience peace of mind with a 4-hour advanced parts replacement service that guarantees fast access to essential hardware components whenever needed.
• Dedicated Account Management: Gain a dedicated managed services account manager who oversees network health and performance, providing tailored strategies and scheduled review sessions for continuous improvement.

Technical Details of the Product

• Service Type: Managed Services ResponsePLUS - Extended Service
• Service Duration: 1 Year
• Features Included: Remote monitoring, incident management, software updates, advanced parts replacement, dedicated account management
• Response Time for Parts Replacement: 4 Hours
• Access to Managed Services Gateway: Real-time visibility into network health, performance metrics, and security issues

How to Install

Getting started with the ExtremeWorks Managed Services ResponsePLUS is a straightforward process:

1. Purchase the service through an authorized Extreme Networks provider.
2. Upon purchase, a dedicated managed services account manager will be assigned to you, guiding you through the setup process.
3. Install the necessary software components as directed by your account manager to enable seamless remote monitoring.
4. Schedule an initial review session to assess your network's current status and establish a proactive management strategy.
5. Start utilizing the Managed Services Gateway for real-time access to your network data and reports.

Frequently Asked Questions

• What is the primary benefit of the ExtremeWorks Managed Services ResponsePLUS? The primary benefit is proactive network management designed to prevent disruptions and ensure business continuity and operational efficiency.
• How quickly can I expect parts replacement? With the advanced parts replacement service, expect a response time of just 4 hours, drastically minimizing any potential downtime.
• Will I receive regular updates on my network health? Yes, through the Managed Services Gateway, you will have real-time access to comprehensive reports on your network’s health, performance, and security.
• Is technical support available any time? Absolutely! The service includes email support to quickly resolve any technical issues that arise, ensuring that assistance is always accessible.
• How do I renew the service after one year? Renewal options will be discussed with your dedicated account manager towards the end of your service duration to ensure continuous coverage without any interruptions.