Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is an advanced solution tailored for businesses seeking to enhance their network management systems. This 1-Year Extended Service offering is crafted to deliver comprehensive support for your network infrastructure, ensuring seamless and efficient operations. With a strong emphasis on proactive monitoring and incident management, this service empowers organizations to preemptively address issues, safeguarding against potential disruptions to business continuity.

• Continuous Proactive Monitoring: Benefit from 24/7 remote monitoring that identifies potential network issues before they escalate, ensuring uninterrupted business performance.
• Incident and Problem Management: Access expert technical support dedicated to swiftly resolving network issues, thereby minimizing downtime and maintaining operational efficiency.
• Operational Software Updates: Stay up-to-date with regular software updates and upgrades, providing you access to the latest features and robust security enhancements.
• Advanced Parts Replacement: Enjoy peace of mind with a rapid 4-Hour Advance Parts Replacement service response time, ensuring you have the necessary components to keep your network functioning optimally.
• Real-Time Access to Network Insights: Utilize the Extreme Networks Managed Services Gateway for real-time visibility into network health, performance metrics, security concerns, and standardized reports that aid in informed decision-making.

Technical Details of the Product

• Service Type: Managed Services - ResponsePLUS
• Service Duration: 1 Year
• Incident Management: Proactive incident and problem management
• Monitoring: Continuous remote monitoring of network performance
• Parts Replacement: 4-Hour Advance Parts Replacement
• Account Management: Dedicated managed services account manager

How to Install

Installing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS is a seamless process that ensures you quickly gain access to its powerful benefits:

1. Contact your Extreme Networks representative to initiate the service activation.
2. Provide necessary information regarding your network infrastructure for setup.
3. Once your account is set up, gain access to the Extreme Networks Managed Services Gateway.
4. Schedule an initial review session with your dedicated account manager to establish expectations and address any specific needs.
5. Enjoy the peace of mind that comes with proactive monitoring and support throughout your service agreement.

Frequently Asked Questions

• What is included in the ExtremeWorks Managed Services ResponsePLUS? This service encompasses continuous proactive monitoring, incident and problem management, operational software updates, advanced parts replacement, and access to the Managed Services Gateway.
• How quickly can I expect parts replacement? The service guarantees a 4-Hour Advance Parts Replacement response time to ensure minimal downtime and maximum reliability.
• Is there dedicated support available? Yes, every customer is provided with a dedicated managed services account manager for personalized support and scheduled review sessions.
• How often will my network be monitored? Monitoring is performed continuously to ensure optimal performance and early detection of potential issues.
• What if I have additional questions or need support? You can always reach out to your dedicated account manager or utilize the Email Support service included with your subscription.