Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

Experience unparalleled network management with the Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service. This comprehensive service offers proactive support and monitoring, ensuring that your network remains efficient, secure, and robust. By entrusting your network's health to a dedicated team of professionals, you can focus on your core business activities while we optimize your network for optimal performance.

• Proactive Network Monitoring: Enjoy the benefits of continuous, remote monitoring of your network. Our service proactively identifies potential issues before they escalate, ensuring that your business operations remain uninterrupted.
• Comprehensive Incident Management: Receive expert assistance for incident and problem management. Our team is always ready to diagnose and resolve issues promptly, minimizing downtime and ensuring smooth operations.
• Advanced Configuration Management: Take advantage of proactive change and configuration management support. Keep your network optimized and up-to-date with the latest operational software updates and upgrades, enhancing overall performance.
• Real-Time Network Insights: Gain access to the Extreme Networks Managed Services Gateway. This feature provides you with real-time visibility into network health, performance metrics, security issues, and an inventory database, along with standardized network reports designed for informed decision-making.
• Swift Parts Replacement: Benefit from our Next Business Day - Advance Parts Replacement service. This ensures that any necessary parts are replaced quickly, maintaining maximum efficiency and minimizing disruptions to your network operations.

Technical Details of the Product

• Service Duration: 1 Year
• Service Type: Managed Services ResponsePLUS - AHR Support
• Email Support: Included in the service package
• Inventory Management: Comprehensive database for easy tracking
• Account Management: Designated managed services account manager assigned

How to Install

Installing the ExtremeWorks Managed Services ResponsePLUS is designed to be simple and straightforward:

1. Contact your Extreme Networks representative to initiate service activation.
2. Provide necessary details about your current network configuration and requirements.
3. A designated account manager will schedule review sessions to tailor the service to your specific needs.
4. After service activation, monitor your network through the Managed Services Gateway for real-time updates and insights.

Frequently Asked Questions

• What is the response time for support? Response times vary depending on the level of service purchased; however, the standard is prompt email support and quick issue resolution.
• What types of incidents are covered under this service? The service covers a wide range of incidents, including hardware failures, network outages, and software issues, ensuring comprehensive support.
• Is training provided for using the Managed Services Gateway? Yes, we provide training and support materials to ensure you can effectively utilize the Managed Services Gateway.
• Can I extend the service duration after one year? Yes, service extensions are available, and you can discuss options with your account manager as your service end date approaches.
• What sets ResponsePLUS apart from other services? ResponsePLUS stands out due to its proactive approach, comprehensive coverage, real-time insights, and dedicated account management, all designed to enhance your network’s performance and reliability.