Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is your ultimate solution for maintaining a robust network infrastructure. Designed to provide peace of mind and reliability, this extended service plan ensures that your organization receives exceptional support to keep your network running smoothly. With a focus on timely responses and effective solutions, the ResponsePLUS service allows you to concentrate on your core business activities while we handle your networking challenges.

Key Features of Extreme Networks ExtremeWorks Managed Services ResponsePLUS

• Comprehensive Support: Enjoy 24/7 access to technical assistance, ensuring that help is always available whenever you need it.
• Fast Parts Replacement: Experience rapid 4-hour advance parts replacement service, minimizing downtime and maintaining operational efficiency.
• Reliable Service Depot: Benefit from a service depot that provides quick and effective responses, coupled with cost-effective solutions for all hardware concerns.
• Peace of Mind: With the assurance of electronic and physical service types, you can trust that your network will remain up and running with maximum reliability.
• Extended Service Duration: With a full year of service, you can focus on your business while we handle all your networking challenges.

Technical Details of the Product

Service Type: Managed Services
Service Level: ResponsePLUS
Service Duration: 1 Year
Support Availability: 24 x 7
Response Time: 4 Hours for Advance Parts Replacement
Service Depot: Yes (Electronic and Physical)
Parts Replacement: Included

How to Install

The installation process for the Extreme Networks ExtremeWorks Managed Services ResponsePLUS is straightforward:

1. Purchase the ResponsePLUS service package through an authorized vendor.
2. Once purchased, register your service via the Extreme Networks portal.
3. Follow the instructions provided to set up your account and access technical support.
4. For parts replacement, contact technical support and provide details of your issue.
5. Receive your replacement parts within the promised 4-hour timeframe and install them according to the guidelines provided.

Frequently Asked Questions

1. What is included in the ExtremeWorks Managed Services ResponsePLUS?
The ResponsePLUS service includes 24/7 technical support, advance parts replacement within 4 hours, and access to a reliable service depot for both electronic and physical services.

2. How can I contact technical support?
You can contact technical support via the Extreme Networks support portal, phone, or email, depending on your preferred method of communication.

3. What happens if I experience a network outage?
In the event of a network outage, you can reach out to our technical support team for immediate assistance. With a 4-hour response time for parts replacement, you can quickly restore your network functionality.

4. Is the service available globally?
Yes, the ExtremeWorks Managed Services ResponsePLUS is available to organizations globally, ensuring that your network needs are met no matter where you are located.

5. Can I renew the service after one year?
Absolutely! You can renew your ResponsePLUS service package for continued support and peace of mind after the initial one-year term.