Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

Discover unmatched network reliability and performance with the Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service. This comprehensive service offering is meticulously designed to ensure that your network operates without interruption, allowing you to focus on what truly matters—your business. With a steadfast commitment to proactive monitoring and rapid support, this service stands out as the ideal solution for enterprises that crave peace of mind and operational excellence.

• Proactive Network Monitoring: Enjoy continuous, proactive remote network monitoring that identifies and resolves potential issues before they disrupt your business operations.
• Incident and Problem Management: Benefit from expert incident and problem management services that tackle technical issues swiftly, minimizing downtime and ensuring seamless functionality.
• Advanced Parts Replacement: Experience the convenience of a 4-hour advance parts replacement service, guaranteeing rapid response times to keep your network running efficiently.
• Comprehensive Technical Support: Access 24/7 technical support, coupled with operational software updates and upgrades, to maintain the peak performance of your network infrastructure.
• Dedicated Account Management: Work closely with a designated managed services account manager who will provide personalized attention and schedule regular review sessions to keep your network health optimized.

Technical Details of the Product

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is structured to provide a robust framework for managing your network services effectively. It includes:

• One year of extended service coverage.
• Access to the Extreme Networks Managed Services Gateway for real-time network health assessments.
• Inventory database management and standardized network reporting for enhanced transparency and analysis.
• Proactive change and configuration management to adapt your network to evolving business needs.
• Enhanced reliability features to ensure maximum productivity and minimal disruption.

How to Install

Installing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS is a straightforward process that involves the following steps:

1. Purchase the ExtremeWorks Managed Services ResponsePLUS package online or through an authorized reseller.
2. Schedule an initial consultation with your assigned managed services account manager.
3. Provide necessary access to your network environment for initial assessments.
4. Follow the guided setup instructions provided by your account manager to ensure seamless integration.
5. Begin utilizing the Extreme Networks Managed Services Gateway for real-time monitoring and reporting.

Frequently Asked Questions

• What does the ExtremeWorks Managed Services ResponsePLUS cover? The service covers proactive network monitoring, incident management, technical support, operational software updates, and advanced parts replacement for covered products.
• How quickly can I expect parts replacement? With the 4-hour advance parts replacement service, you can expect timely delivery to minimize any impact on your operations.
• Is there 24/7 support available? Yes, the technical support offered is available 24/7 to address any issues that may arise.
• Will I have a dedicated contact for support? Absolutely, you will be assigned a dedicated managed services account manager to guide you through the process and provide personalized support.
• What is the duration of the service? The ExtremeWorks Managed Services ResponsePLUS is offered for a duration of one year, ensuring continuous support and network reliability.