Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

Experience unparalleled support and reliability with the Extreme Networks ExtremeWorks Managed Services ResponsePLUS. This 1-Year Extended Service Plan is meticulously designed to protect your investment while enhancing the efficiency and productivity of your operations. With a steadfast commitment to providing the highest levels of service, you'll enjoy peace of mind knowing that your critical systems are backed by comprehensive on-site support and parts replacement services.

• Comprehensive Service Coverage: The ExtremeWorks Managed Services ResponsePLUS plan offers extensive coverage that ensures your network remains operational with minimal downtime, allowing your business to run smoothly and effectively.
• Next Business Day Parts Replacement: Enjoy the convenience and efficiency of our Next Business Day Advance Parts Replacement service, designed to swiftly resolve any hardware issues that may arise, so your operations can continue without a hitch.
• On-Site Assistance: Benefit from expert on-site support where experienced technicians come directly to your location. This facilitates quicker repairs and system optimizations, enhancing the usability of your network.
• Physical and Electronic Protection: This service includes both physical and electronic components, ensuring comprehensive protection for your network assets against potential failures and enhancing the overall reliability of your systems.
• One-Year Service Duration: With a service duration of 1 year, you can focus on your core business operations, confident that your network is in capable hands, and knowing that support is just a call away.

Technical Details of Product

• Service Type: Managed Services ResponsePLUS
• Service Duration: 1 Year
• Response Time: Next Business Day Parts Replacement
• Service Coverage: On-site and Exchange Parts
• Sub Type: Physical service with electronic protection

How to Install

To activate your Extreme Networks ExtremeWorks Managed Services ResponsePLUS, simply follow these steps:

1. Contact your Extreme Networks account representative or customer support to purchase your service plan.
2. Upon confirmation, you will receive a service activation confirmation via email. Keep this email handy, as it will contain important account details.
3. In case of any hardware issues, reach out to the support line provided in the confirmation email for immediate assistance.
4. A technician will be dispatched to your location, or parts will be sent to you the next business day based on the nature of your issue.

Frequently Asked Questions

1. What does the ExtremeWorks Managed Services ResponsePLUS include? The service includes on-site support, next business day parts replacement, and both physical and electronic protection for your network systems.
2. How quickly can I expect service in case of a hardware failure? With the Next Business Day Advance Parts Replacement service, you can expect replacement parts to arrive the following business day for a quick turnaround.
3. Is this service applicable to all Extreme Networks products? Yes, the ExtremeWorks Managed Services ResponsePLUS is designed to support a wide range of Extreme Networks products. Please consult with your account representative for specific coverage details.
4. Can I extend my service period after the one-year term? Yes, you can renew or extend your service plan by contacting your Extreme Networks account representative before the expiration of your current service.
5. What information do I need to provide when requesting service? When requesting service, have your account details and the specific issue details ready to expedite the support process.