Description
Experience unparalleled support and reliability with the Extreme Networks ExtremeWorks Managed Services ResponsePLUS. This extended service plan offers a comprehensive range of proactive management solutions designed to enhance your network's performance and security. With a focus on minimizing disruptions, this service ensures that your business can operate smoothly, backed by 24/7 expert assistance and advanced monitoring capabilities.
- Proactive Network Monitoring: Gain peace of mind with continuous remote monitoring of your network infrastructure. The ResponsePLUS service identifies and addresses potential network issues before they escalate into critical business disruptions.
- Expert Technical Support: Enjoy access to a dedicated managed services account manager who will provide tailored support and conduct scheduled review sessions. This ensures that your network is always optimized and fully supported by professionals who understand your needs.
- Advanced Parts Replacement: Our Next Business Day Advance Parts Replacement service guarantees the timely delivery and replacement of faulty components, reducing downtime and maintaining your operational efficiency.
- Operational Software Updates: Stay ahead of the curve with proactive change and configuration management, including essential software updates and upgrades to ensure that your systems run smoothly and securely.
- Real-Time Network Insights: Access the Extreme Networks Managed Services Gateway for real-time insights into network health, performance, and security. With features such as an inventory database and standardized network reports, you can make informed decisions for your business.
Technical Details of the Product
- Service Duration: 1 Year
- Support Type: Remote network monitoring and technical support
- Parts Replacement: Next Business Day service
- Access Level: Extreme Networks Managed Services Gateway
- Included Features: Incident management, problem management, change management, operational updates
How to Install
To get started with your ExtremeWorks Managed Services ResponsePLUS, follow these simple steps:
- Sign up for the service through your Extreme Networks account representative or visit the official website.
- Receive confirmation and access credentials for the Extreme Networks Managed Services Gateway.
- Configure your network devices to connect to the monitoring system as per the provided guidelines.
- Schedule an initial consultation with your dedicated managed services account manager for setup and review.
- Monitor your network performance and gain insights through the Gateway dashboard.
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services ResponsePLUS? This service includes proactive network monitoring, incident and problem management, technical support, operational software updates, and advanced parts replacement.
- How quickly can I expect parts replacement? The Next Business Day service ensures that any necessary parts are replaced promptly, minimizing any potential downtime.
- Can I access network insights in real-time? Yes, the Extreme Networks Managed Services Gateway provides real-time access to vital information regarding your network's health and security.
- Is there a dedicated support team? Absolutely. You will be assigned a designated managed services account manager to assist you with your network needs and ensure optimal performance.
- How do I renew my service after one year? Renewal can be easily done through your account representative or via the Extreme Networks website. Be sure to initiate renewal discussions prior to the expiration of your current service.
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