Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

Introducing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS, your ultimate solution for comprehensive and proactive network management. This 1-Year Extended Service is meticulously designed to enhance your network's performance while ensuring robust security. With our unique offering, businesses can enjoy a dependable support system that minimizes downtime and maximizes operational efficiency. With a dedicated account manager overseeing your network, you can focus on your core business activities, knowing that you are fully supported.

• Proactive Network Monitoring: Experience round-the-clock remote monitoring of your network. This feature allows for timely identification and resolution of issues before they evolve into significant disruptions, ensuring uninterrupted business operations.
• Incident and Problem Management: Leverage our expert incident and problem management services. Our skilled team is dedicated to resolving technical issues quickly and efficiently, minimizing impact on your business.
• Operational Software Updates: Keep your systems at the forefront of technology with our proactive change and configuration management services. Regular software updates and upgrades ensure that your network remains optimized and secure.
• Advanced Parts Replacement: Enjoy peace of mind with our Next Business Day Advance Parts Replacement service. Should any critical components fail, we ensure that they are replaced swiftly, maintaining your operations without interruption.
• Real-Time Access to Network Health: Gain unparalleled insights into your network’s health and security. Through the Extreme Networks Managed Services Gateway, you can access real-time performance metrics and standardized network reports at any time.

Technical Details of the Product

The ExtremeWorks Managed Services ResponsePLUS provides the following technical specifications:

• Service Duration: 1 Year
• Support Type: Remote Monitoring and Technical Support
• Incident Management: Proactive and Reactive Solutions
• Parts Replacement: Next Business Day Service
• Support Access: Dedicated Account Manager

How to Install

Installation of the ExtremeWorks Managed Services ResponsePLUS is a seamless process:

1. Purchase the ExtremeWorks Managed Services ResponsePLUS plan from an authorized reseller.
2. Upon purchase, you will receive an email with your account details and a link to access the Extreme Networks Managed Services Gateway.
3. Log into the Gateway and configure your network settings according to the provided guidelines.
4. Schedule an introductory meeting with your designated account manager to discuss your specific needs and expectations.
5. Enjoy the peace of mind that comes with continuous monitoring and expert support!

Frequently Asked Questions

• What is the duration of the ExtremeWorks Managed Services ResponsePLUS?
  The service is provided for a duration of 1 year, ensuring you have continuous support and monitoring throughout this period.
• How does the parts replacement service work?
  Our Next Business Day Advance Parts Replacement service means that if a covered part fails, it will be replaced by the next business day to minimize any potential downtime.
• What kind of support can I expect?
  Customers can expect proactive network monitoring, incident management, operational software updates, and direct support from a dedicated account manager.
• Can I access my network health data at any time?
  Yes, you can access real-time network health, performance, and security information through the Extreme Networks Managed Services Gateway at any time.
• Is training provided for using the Managed Services Gateway?
  Yes, upon initiation of your service, your account manager will provide guidance on how to use the Managed Services Gateway effectively.