Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

Introducing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year. This all-encompassing service package is meticulously crafted to guarantee that your network operates efficiently and effectively. With unmatched support and reliability, you can rest assured knowing that your technical issues will be taken care of promptly, allowing you to focus on your core business activities.

• 24/7 Availability with 4-Hour Response Time: Enjoy round-the-clock assistance with a guaranteed 4-hour response time for any technical issue, ensuring help is always just a call away. Your network deserves immediate attention, and we provide it.
• Convenient On-Site Service: Experience the convenience of having our technicians come directly to your location to handle any problems. This eliminates the hassle of shipping your equipment for repairs, allowing for quicker solutions and minimal downtime.
• Reliable Parts Replacement Service: Our dependable parts replacement service ensures that any necessary components are exchanged swiftly, keeping your operations running without a hitch. Rest easy knowing that we are prepared to provide the parts your system needs.
• Electronic and Physical Service Support: With dual service subtypes, you will benefit from both electronic and physical support, enhancing usability and ensuring increased efficiency for your network management.
• Comprehensive 1-Year Service Duration: Enjoy a full year of dedicated service, giving you the peace of mind that your network infrastructure is in expert hands. This allows you to concentrate on your primary business goals without worrying about network issues.

Technical Details of the Product

• Service Duration: 1 Year
• Service Type: Managed Services
• Response Time: 4 Hours
• Service Availability: 24 x 7
• Service Location: On-site
• Service Subtype: Electronic and Physical
• Parts Replacement: Yes

How to Install

To initiate your Extreme Networks ExtremeWorks Managed Services ResponsePLUS service, simply reach out to your service representative. They will guide you through the setup process, ensuring that all necessary information is gathered to kickstart your support service smoothly. Once activated, you will receive a dedicated contact for any future support inquiries, ensuring a seamless experience.

Frequently Asked Questions

• What is included in the ExtremeWorks Managed Services ResponsePLUS package? The package encompasses 24/7 support, on-site service, parts replacement, and both electronic and physical service options tailored to meet your specific needs.
• How does the on-site service work? When a technical issue arises, simply contact the support line, and a technician will be dispatched to your location within the guaranteed response time to resolve the issue directly on-site.
• What kind of parts can be replaced under this service? The parts replacement service covers various hardware components that may malfunction or require servicing during the coverage period, ensuring minimal disruption to your operations.
• Is there a limit to the number of service calls I can make? No, there is no limit to the number of service calls you can make within the coverage year. Our primary objective is to ensure your network runs optimally without unnecessary delays.
• Can I extend the service after one year? Yes, you can renew your ExtremeWorks Managed Services ResponsePLUS package at the end of the service period to continue enjoying uninterrupted support.